Product Specialist, Corporate
Job Description
About the Role
Title: Product Specialist, Corporate
Location: New York City United States
Job Description:
Reports To: Director of Customer Success
Location : Remote
About the Role
The Product Specialist role at AlphaSense lives at the intersection of sales, customer success, and technical support. Product Specialists are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of AlphaSense while helping to drive adoption. Due to the extensive exposure that Product Specialists have with clients, they’re also in a prime location to partner with our sales and product teams in determining future product developments that will resonate with the market.
What You’ll Do
Client Engagement: Partner with some of the world’s largest and most influential corporations, shaping their strategic initiatives and driving impactful platform adoption. Lead high-stakes client interactions, conduct on-site visits, host dynamic training sessions, and offer expert guidance to ensure users unlock the full potential of the platform. Become a trusted advisor, deeply understanding client workflows and proactively addressing their evolving needs, all while making a lasting impact at the highest levels of business.
Customer Health: Partner closely with account management to engage with users, provide tailored training, optimize workflows, and deliver ongoing product consultations to enhance client success and retention.
Growth Initiatives: Support sales efforts by leading product demos, assisting in pitches, and overcoming common objections. Run trial training calls to showcase the platform’s value and help convert prospects into long-term users.
Market Insights & Advisory: Identify key market trends and insights across industries, curating timely and relevant content that enhances client engagement. Package this intelligence for use in demos, sales outreach, and account management communications.
Product Direction: Leverage deep product and client knowledge to field feedback, identify opportunities for product enhancements, and collaborate with teams across sales, account management, and product development to drive meaningful improvements.
Who You Are
A client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
A skilled communicator who can engage at any level of an organization.
An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
Eager to learn – Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
Able to distill and explain complex issues in simple terms.
Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.
Strong time management and task prioritization skills.
For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
Base Compensation Range
$70,000 – $90,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenseâs commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
