Lead Customer Success Manager
Job Description
About the Role
Title: Lead Customer Success Manager
Location: US
Job Description:
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
SeniorCustomerSuccessManager, US, West
AboutOutSystems
OneofthefastestgrowingB2Bsoftwarecompaniesintheworld,OutSystemsisonamissiontochange thewaysoftwareisbuilt.Wearelookingfortalentedandmotivatedpeopletojoinusasweenableevery organizationtoinnovatethroughthepowerofsoftware.TheOutSystemsmodernapplicationplatform empowerscustomerstobuild,deliver,manageandevolvethesoftwarethatmakesadifferencetotheir business.Withhigh-productivity,AI-assistedtools,customersareabletoquicklytackleanystrategic challengesuchasapplicationmodernization,workplaceinnovation,businessprocessautomation,and
customerexperiencetransformation.TheOutSystemsplatformalsoensuressolutionsaresecure, resilient,cloud-native,builttoscale,andmostimportantly,areabletobecontinuouslyevolved. Bydeliveringabest-in-class,state-of-the-artoffering,OutSystemshasachievedglobalscaleand experiencedtremendousrecentgrowth.Today,OutSystemshasmorethan350,000developer communitymembers,1,200employees,300partners,andthousandsofactivecustomersinover60 countriesandacross22industries.Foundedin2001andheadquarteredinPortugal,OutSystemsnow hasglobalofficesintheUnitedStates,theUnitedKingdom,theNetherlands,Germany,theUAE,Japan, HongKong,Malaysia,Australia,andSingapore,aswellasathriving,world-widecommunityofremote
employees.
OutSystemsteammembersareatthecoreofadynamic,industry-leadingcompanythatishelping customersofallsizesandallacrosstheglobetobuildapplicationsfast,rightandforthefuture. Duetoanever-expandingclientbase,OutSystemsishiringaSeniorCustomerSuccessManagerto ensurethemoststrategiccustomersarerealizingthefullvaluefromOutSystemsproductsandsolutions acrosstheirentireglobalenterprises.
WhatYouWillDo
Managesalistofourstrategiccustomersandimportantinitiatives;blendoftier1and2accounts, multiplesegments
Providescustomerswithbusiness,technical,andproductknowledge.
Develops/executeseffectivesuccessplanstodrivecustomeroutcomes.
Educatescustomersonhowexistingandnewproductfeatures/functionalitywillcontributetothe growthoftheirbusiness.
WorkscloselywithCSleadershiptodefineandexecutebestpracticesforaccountmanagement.
AssistsothersatOutSystemsastheysupportthecustomersintheirdigitalizationjourney.
WorkscloselywithAccountExecutivesandTechnicalSuccessManagerstoidentifyandnurture
customerrenewalandgrowthopportunitiestoclosure.
ActsastheVoiceoftheCustomer.Identifiesandquantifiesthekeyfactorsforcustomersuccess andthencommunicatesthemeffectivelytodrivethesolutionsprovidedbyOutSystems.Develops aplantomeetthiscriterionbasedonregularlycadencedcommunicationswiththecustomer (QBRs,ExecutiveMeetings,etc.).
Bringsintelligentandrelevantproductfeedbackandrecommendationsfromcustomersbackto theProductManagementteam
DevelopsaplantoincreasethepenetrationatyourCustomersthatprovidesforincreased
OutSystemsexecutivevisibility.
Abilitytodrivecomplexadoptionscenarios,understandhowtodrivecustomersthroughthe EvolvingandScalingphases,andpitchingthevalueoftheOutSystemsCenterofExcellence
Qualifications
5+years’experienceinacustomerfacingrole
ExperienceinaTechnicalAccountManagement,CustomerSuccessManagement,Solution
Engineering/Architecture,orProfessionalServicesrole
ExperiencewithlargeenterprisecustomersinaSaaSrevenuemodel
Trackrecordofconsistentlydeliveringprojects,drivingsuccessfultechnicalprograms,and
managingtechnicalaccounts
ExperienceworkingwithatechnicalcustomerbaseandcorporateITprojectsandprocesses
Provenabilitytoleadpeopleinternallyandexternallytodriveoutcomes
Ahighlyquantitativeapproachtounderstanding,measuring,andforecastingcustomerbehavior andrevenue
Abilitytoworkacrossgeographiesandcultures
Bachelor’sDegree(orequivalent)orhigher
Location: US, West
Whatwehavetoofferyou?
Acompanythatcontinuestogrow,changeandinnovate,andgivesourteamsthespacetobe proactiveandcreative.
Realcareeropportunities.Wecareaboutgrowthanddevelopment.Verticalcareerprogressionis anobviouspossibility,butwealsoofferthepossibilityforlateralmoves,joiningdifferentteams, andmasteringspecificskills.
Workcolleaguesthatareassmart,hardworkinganddrivenasyou-andateamthatisglobal.
Acompanyculturethatisbasedontransparency,teamworkandexcellence(aspromisedinour SmallBookoftheFewBigRulesanddeliveredeveryday.)
DisruptingthestatusquoisinourDNA.Infact,it’swhyourcompanyexists.
We”AskWhy”alot.Ithelpsusconnectourindividualworktothebiggerpictureandsometimes evenuncoverabetterway.
Join us in disrupting the status quo of the low-code market, we give you the power to “Ask Why”, you give our customers the power to innovate through software!
