Sales Specialist
Job Description
About the Role
Adventure Sales Specialist (North America)
Are you an adventure-loving Sales specialist looking to take the next step in your career? Our ambitious, multi-national team is looking for Adventure Sales Specialists to help propel our growth!
Department
Sales
Locations
1031 33rd St, Denver
Remote status
Hybrid Remote
US Adventure Sales Specialist (North America)
Competitive base salary of $55,000 per year + unlimited commissions earnings + bonus plan. On Target Earnings Year 1: $64,000
Based in Denver, CO (Hybrid work model – 3 days at home, 2 days in our RiNo area office)
The Role
Are you an adventure-loving Sales specialist with a passion for the outdoors and active travel? If so, the role of Adventure Sales Specialist at Macs Adventure is a fantastic way to fulfill your passion and progress your career in active, adventure travel!
Our ambitious, multi-national team is looking for Adventure Sales Specialists to help propel our growth in North America and beyond. You’ll create impact by bringing amazing “Macs Moments” to more customers by helping them find their perfect self-guided walking or cycling adventure. We are seeking sales team members who will help us reach our targets & drive customer loyalty in the North American market.
What you’ll do
Adventure Sales
Following up on warm inquiries within the expected time frame.
Building rapport and understanding the needs of your customers.
Preparing quotes and customizing them to ensure they meet the needs of the customers.
Following up on and converting quotes to bookings.
Build a book of business with loyal Macs Adventure customers.
Ensuring that every detail of your customers’ trip is organized and documented to the highest standard in the CRM system.
Achieve individual monthly, quarterly, and annual sales targets.
Provide in-depth knowledge of Macs Adventure tours to prospective customers.
Utilize multiple channels including email, webform, phone, and live chat to make sales.
Use sales technology such as a CRM and Zendesk efficiently.
Collaborate with other departments to ensure seamless delivery of trips for customers.
Managing customer needs
Working with our internal operations team and our suppliers to ensure that the customer’s trip is arranged to perfectly meet their needs.
Supporting customers with all pre, during and post trip questions, amendments, and challenges.
Connecting with your customers pre and post trip to ensure expectations are managed; to ensure feedback is gained in a timely manner, to discover any issues and drive continuous product improvement.
Teamwork
Be an active positive member of the team.
Actively support your colleagues and be there for them.
Contribute and participate in team calls and meetings.
What you’ll bring
1+ years in a Sales role with a proven track record.
Passionate about adventure travel and âlivingâ the Macs product is a must.
Must have experience selling to the US market. (Canada is a plus)
Direct-to-consumer sales experience is a plus.
Sales skills including proven past results and an excellent track record.
Communication skills: Highly confident, competent, and articulate individual who can communicate professionally across all levels and build rapport with customers.
Interpersonal and team skills, be a valuable and respected team member.
Problem solving skills: You proactively identify problems and bring solutions that will solve them.
Planning and organizational skills: prioritizing your work and perform in a consistent and efficient manner.
IT skills: proven knowledge and experience with CRM systems. Knowledgeable and able to work with the latest technology.
The role will suit autonomous individuals who thrive in nimble high growth businesses, not corporate environments.
The knowledge and skills we’ve listed represent âthe perfect candidateâ. No one’s perfect and we know the âconfidence gap’ can stop brilliant people applying. If you love the sound of this opportunity please apply, we’d love to hear from you.
You could belong here
To deliver adventures for more than 30,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
What we’ll offer
As well as your salary;
WORK WEEK: A 37.5-hour work week (7.5 hour work day)
PTO + HOLIDAYS: Initially 15 days PTO increasing to 20 days after 6 years’ service, plus 10 paid federal holidays.
BIRTHDAY BOOSTER: An extra day off on your birthday!
HEALTH BENEFITS: Up to 80% Employer paid health, dental and vision insurance.
TRAVEL INSURANCE: Travel insurance reimbursement.
FAM TRIP: Fully paid âFAMâ trip (familiarization trip) to experience one of the adventures we sell for yourself!
PRE-CHECK: TSA pre-check reimbursement.
401(K): Optional enrollment in the company 401(K) plan after 6 months.
DISCOUNTS: Great discounts on Macs Adventure trips.
FLEXIBLE WORKING: To promote a flexible, hybrid working model, we have a minimum 2 days per week in the office (must be based in the Denver metro area).
GETTING TOGETHER: Regular team meetings and annual Macs Fest.
CULTURE: You are part of a global team with opportunities to collaborate internationally with other offices and even work in them occasionally.
L&D: We support your self-guided learning journey to make the most of your strengths.
IMPACT: The opportunity to make a difference to people’s lives and the planet.
PRO DEALS: Access to outdoor industry discounts.
