Customer Support – Chinese Speaking

Job Description

About the Role

Title: Remote Customer Support – Traditional Chinese – Music Streaming Service (4080)

Philippines / Remote – Thailand / Vietnam / Malaysia / Kuala Lumpur

Contractor /

Remote

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.

This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in Chinese.

Please note: In order to ensure adequate proficiency, qualified applicants will be required to complete language assessments in Chinese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

40 hours per week are required for the 8-week orientation period:

– Orientation phase 1: 4 weeks, 4 AM – 1PM

– Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM – 10 PM

Production: Daily, 7 AM – 10 PM

Project Commitments:

— 25 hours per week

— 8 hours are required on Saturday and/or Sunday).

— 90 days (as needed by ModSquad)

Who Are You?

You have strong desire to create a unique experience for each individual customer.

You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.

You’ve provided Customer Support via inbound web messages in the past.

You’ve provided web messaging support to 3-5 customers at the same time.

You are professional/business level proficient in Chinese and English.

Workspace Requirements

Dedicated laptop or desktop computer with Windows 10 or above

Willingness to install MSQ security software and 2FA app on your mobile device.

Access to a webcam or smartphone capable of taking pictures

Stable broadband internet connection of 25 MBS or greater

8 GB RAM or better

Dual monitors highly recommended