Technical Account Manager
Job Description
About the Role
Technical Account Manager
United States (Remote)
Sales â Ad Operations /Full Time /Remote
Position Summary:
We are seeking a rock star Technical Account Manager (TAM) to spearhead the integration and optimization of our digital advertising technologies. This role demands a comprehensive understanding of digital ad platforms, including DSPs, ad servers, data warehouses, and DCO tools. The ideal candidate will possess a blend of technical expertise and customer management skills to enhance our advertising solutions and provide cutting edge solutions as we push the envelope of retail media.
Responsibilities Include:
Develop and oversee integration processes with third-party ad servers (3PAS) to ensure optimal ad operations
Implement and manage creative templates and product feeds for Dynamic Creative Optimization (DCO) platforms
Define network hierarchy for new retailers, creating tailored ad placements
Utilize backend queries to monitor and analyze ad network performance metrics such as fill rate, RPM, and impression drop-offs
Employ tools like Grafana for ongoing monitoring and proactive troubleshooting of ad performance issues
Manage digital ad trafficking, utilize packet tracing tools (like Chrome Developer Tools, Wireshark, Charles) to debug ad code and JavaScript issues
Oversee tagging of websites with conversion tags and integration with platforms like AppsFlyer
Conduct technical training sessions for clients on new tools and products
Other related duties as assigned
Required Qualifications:
Bachelor’s degree in Computer Science or a related field; degree preferred but not required
4+ years experience in technical account management, digital ads trafficking, or a closely related role
Advanced skills in JavaScript and HTML5 for ad coding and development
Extensive knowledge of digital advertising platforms, ad servers, and programmatic advertising
Proficiency in using monitoring systems like Grafana and packet tracing tools for technical troubleshooting
Ability to run SQL queries to run data analysis as required to understand the health of the ad network or to troubleshoot technical issues
Preferred Qualifications:
Hands-on experience in both web and mobile ad serving environments
Demonstrated ability to manage complex technical projects and customer relationships in the digital advertising space
Strong analytical and problem-solving skills, capable of managing detailed technical data and processes
$120,000 – $140,000 a year
The salary range is based on the candidates experience as it relates to the role.
