Support Services Professional

Job Description

About the Role

Support Services Professional

United States

WHAT WE ARE LOOKING FOR

Are you looking to kick-start your career in the dynamic industry of software development? Are you a highly technical person who enjoys helping others and providing IT expertise? Savance Enterprise is seeking a support services professional to provide primary support, implementation, and QA services for Savance Enterprise and all of its various solutions. The support services professional also ensures that customer support and professional service projects are resolved and attended to in a timely fashion. This position is also responsible for improving existing training material and knowledge base, reporting software issues and ensuring they are addressed and tied to a support case, and reporting customer suggestions and feedback to help shape our product. Providing great customer service is what sets Savance apart, so the ability to hold to those standards is a critical aspect of this role.

ABOUT SAVANCE

Savance is a fast-paced, dynamic, challenging, and demanding environment; and also a fun and rewarding place to work. We thrive as a team and are always looking for people who are the right fit and have the right attitude. To excel at Savance, you have to love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes. We thrive working alongside smart, independent, and self-motivated people who get along well with others.

WHAT MAKES THIS OPPORTUNITY UNIQUE

Are you ready to be a part of something extraordinary? Savances Support Services Team is expanding, and were looking for passionate individuals to play a crucial role in delivering top-tier technical support. This isnt just a job; its a chance to be at the forefront of our success story with Savance Enterprises flourishing software product.

Imagine starting your journey at the ground level, where limitless possibilities await. Youll be working side-by-side with a seasoned professional with over 12 years of experience, absorbing invaluable knowledge and skills. This is more than just a learning opportunity its a launchpad for your career, helping you grow and evolve into a seasoned support services expert!

But thats not all! At Savance, we embrace the future of work with our fullyremotemodel, empowering you to excel from any corner of the globe. Your career at Savance isnt confined by geography; its driven by your passion and talent. Embrace the freedom, cultivate your skills, and be a part of our success story.

WHAT YOU WILL BE DOING

Manage Enterprise support queue by handling tickets according to support standards

Provide technical assistance to the Implementation Team

Modify and customize reports and templates per customer specifications

Support the internal IT needs of the Enterprise team

Work directly with the Customer Success Representative to ensure a high level of customer service is provided

Work directly with the development team as needed to troubleshoot issues

Work directly with the development team to provide QA assistance in the form of manual testing

OUR IDEAL CANDIDATE IS

Friendly

Tech-savvy

Responsive

Organized

Detail-oriented

Self-motivated

Optimistic

Reliable

A quick learner

An excellent communicator

EDUCATION/EXPERIENCE

BachelorsDegreein Computer Science and/or related field

0-3 years experience in IT, Support, Technical Assistance or relevant experience

0-3 years SQL experience

Customer service experience required

General IT experience with software and hardware support preferred

Ability to troubleshoot efficiently, effectively and independently required

Effective written and verbal communication with customers required

DevExpress experience is a plus

ERP Software Experience

COMPENSATION & BENEFITS

$50,000 salary

2 weeks of paid time off

8-10 paid holidays a year

401k with company matching

Health, dental, and vision insurance

MAIN OFFICE LOCATION:

Our office is located at the address below; however, this position has the option of being a 100%remoteposition.

2655 E. Oakley Park Rd. Ste 210. Commerce Township, MI 48390