Supervisor – OpenData Research Center
Job Description
About the Role
Title: Supervisor – OpenData Research Center
Location: Pennsylvania – Radnor
Category: 206-Support OpenData
Jobb Description:
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company Γ’ΒΒ we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Research Center Data Steward Supervisor is responsible for the direct supervision of a Data Stewardship team remotely.
What You’ll Do
Provide daily personnel supervision and performance management of a Data Stewardship team
Ensure that data stewardship goals for speed and accuracy of resolving records are attained
Monitor the work of the Data Stewardship team and ensure productivity
Utilize metrics reports to ensure data steward performance and quality
Assess and monitor the daily resource allocation and workflow management to meet project deadlines and changing priorities
Attend regular supervisor staff meetings and be able to discuss team goals and progress
Additionally, provide hands-on stewardship of customer data change requests and other customer-facing work requests
Conduct team meetings to align with Research Center objectives and goals
Requirements
Prior Supervisor experience or Team Lead experience is required
Strong coaching and development skills
Proven track record of improving the performance of teams and individuals
Computer experience including proficiency in Windows, Internet searches, and MS Office (PPT and Excel)
Highly organized, extreme attention to detail, and focus on quality
Able to work independently
Strong analytically, able to interpret data reports
Can learn quickly, problem-solve, and multi-task
Excellent communication skills
Must be able to travel 2-3 times per year for Research Center Co-Working events in Radnor, PA for 4 days for each event
Nice to Have
Call Center or Data Center experience in a supervisory role
Experience working with healthcare and /or healthcare-related data and/or the life sciences
SQL knowledge is a plus
French or Spanish language proficiency
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $35,000 – $60,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
