Spanish Bilingual Customer Service Representative

Job Description

About the Role

Spanish Bilingual Customer Service Representative

remote type

Remote

locations

FL – Work from home

MS – Work from home

PA – Work from home

NC – Work from home

LA – Work from home

MD – Work from home

MN – Work from home

NE – Work from home

ND – Work from home

AL – Work from home

NY – Work from hom

NJ – Work from home

SC – Work from home

CT – Work from home

TX – Work from home

DC – Work from home

RI – Work from home

IA – Work from home

AR – Work from home

ID – Work from home

SD – Work from home

TN – Work from home

VA – Work from home

DE – Work from home

WA – Work from home

WI – Work from home

GA – Work from home

WV – Work from home

OK – Work from home

time type

Full time

job requisition id

R0302881

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

Spanish bilinguals will be trained remotely.

This position is permanent work from home role for any candidates in the EST &CST time zone. Please note the hours for this position are the following:

Training Schedule: 8-10 weeks; 8:30 am-5:00 pm EST- Monday-Friday. (No time off is allowed during this time, no exceptions)

Permanent Schedule: Can start as early as 8am and end as late as 6pm EST Monday-Friday

We are currently recruiting top talent for our next class of Bilingual Customer Service Representatives (CSR) in our Medicare Customer Service group.

Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.

CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.

CSRs participate in ongoing training and engage in self-development.

The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.

The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.

Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.

Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.

Required Qualifications

Spanish Bilingual

1- 2 years of customer servicer experience

1- 2 years of health insurance experience

Preferred Qualifications

N/A

Education

High School Diploma

Education

High School Diploma

Pay Range

The typical pay range for this role is:

$17.00 – $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits