(Spanish) Bilingual Customer Service Representative

Job Description

About the Role

Title: (Spanish) Bilingual Remote Customer Service Representative

Location: Allentown United States

Job Description:

It’s truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you’ll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Compensation Details

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

18 years of age or older

Minimum Internet Speed of 35 mb/s

Dedicated, private, and secure workspace

Personal laptop or desktop computer required for the Training Period

Commit to full attendance during the 3-week Training period

Complete a background check and health screening

Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required

NOT Compatible: Mobile Internet Service Providers and Satellite.

(For example, T-Mobile is not compatible with our internal systems)

NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.

Essential Responsibilities

Inbound/Outbound Calls

Deliver the highest level of customer service experience consistently

Manage customer accounts and provide technical support

Application Data Entry

Online chat inquiries as assigned

Interpret and follow defined procedures and policies

Creative problem-solving skills

Flexibility and adaptability to changing projects and updates

Time and task management (multitasking and task prioritization)

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

Adhere to regulated guidelines for communications via all channels

Qualifications

Moderate to Advanced computer skills

High level of comfort learning new technology

High level of professionalism

Excellent verbal and written communication skills

Comfortable working from home

Self-motivated and success-driven

What We Offer

Paid Training

Full-Time, Seasonal temp-to-permanent roles

Performance and attendance-based incentives, in addition to the base pay

The convenience of working from home

Collaborative and supportive team environment

401K Match

Individual Coverage HRA (ICHRA)

Paid time off (PTO)

Preferred Experience (not required)

Previous experience in customer support or technical support role

Previous experience with Group and/or Individual health insurance, or the Affordable Care Act

Previous experience in a Call Center

Familiarity with CRM systems and practices

Spanish Bilingual, a plus