Senior Relationships Manager

Job Description

About the Role

Title: Senior Relationships Manager

Location: Toronto

Type: Full-Time

Workplace: remote

Category: Office of the CRO – Channel Operations

Job Description:

Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the role

In this exciting new role as the the Senior Relationship Manager, you will support the Lead as a regional (North America) interface between The Adaptavist Group and Atlassian. Your role will play a crucial part in supporting the shape and strengthening of our partnership with Atlassian.

The Senior Relationship Manager will focus on building and nurturing relationships, enabling a channel sales motion, ensuring outstanding partner service, and fostering innovation. You will lead collaboration alongside peers and work closely with Enterprise Advocates (EAs), and The Adaptavist Group’s; Business Development, Account Management, Marketing and Product teams to drive mutual success.

Finally, as the Senior Relationship Manager you will also co-lead the creation and management of yearly Atlassian specific event planning to enhance the sales pipeline within the regional business development and marketing teams.

While this is a remote role, candidates should be locally based in Toronto/GTA.

What you’ll be doing

Co-lead the regional (NA) Atlassian relationship strategy

Establish and maintain trusted relationships between the Business Development and Account Management teams as well the Atlassian – EA’s

Influence change within Adaptavist towards building the Atlassian partnership and individual relationships

Provide prompt and accurate responses to inquiries from Atlassian, identifying and coordinating the necessary Adaptavist resources to – meet their needs

Enable cross-sell campaigns within existing accounts, working closely with practice leads in areas such as Agile, ITSM, and Cloud

Manage partnership interactions, including social engagement, online participation, and in-person events

Actively participate in Atlassian Community Events (ACEs) to represent Adaptavist and strengthen relationships

Create co-sell motions and campaign ideas with Atlassian, ensuring a powerful partnership that drives greater attendance and engagement at events

Keep Atlassian stakeholders informed and engaged through regular communication

Facilitate communication within strategic accounts between Atlassian and Adaptavist Account Managers by ensuring regular cadences are in place

Collaborate with the Team Lead, Relationships Managers and Atlassian to identify leads and greenfield opportunities to help grow

Lead regular cadences between the business development, account management and Atlassian EAs to help identify collaboration and relationships between prospective clients in a proactive way

What we’re looking for

Excellent organizational, prioritization and interpersonal skills with the ability to interact with others and senior management

An ability to think innovatively and creatively

Proven experience in supporting strategic partnerships

Ability to navigate difficult conversations, solve complex problems, and effectively scale initiatives across a large organization and distributed teams

Excellent communication skills, with the ability to engage in high-level strategic discussions as well as drive tactical initiatives

Proactive, sales-oriented, and customer-focused mindset, with an entrepreneurial spirit and the ability to work across multiple teams

Capable of using strong influence and negotiation skills to effectively persuade stakeholders, fostering the adoption of new ideas, acceptance of viewpoints, and proactive action-taking to drive desired outcomes

Able to establish working relationships with key leaders and stakeholders within both The Adaptavist Group and Atlassian

A few nice to haves

Fluent in both spoken and written English; proficiency in French, German, Spanish, Italian or Dutch would be a valuable asset

Mentorship and coaching experience of peers

#LI-DA1

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds.