Senior Informatics Technical Specialist

Job Description

About the Role

Title: Senior Informatics Technical Specialist

Location: Denver, CO / Abbott Park, IL

Job Description:

CUSTOMER & TECHNICAL SUPPORT

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT DIAGNOSTICS

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

This is a remote position.

Qualified candidates MUST currently live in the WESTERN REGION AREA.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

WHAT YOU’LL WORK ON

The Core Informatics Technical Specialist (ITS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD’s informatics solution. The Core Lab ITS’s primary focus will be to support Abbott’s A3600 automation solution and DMS software. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff. Many projects must be managed concurrently. Serve as technical application expert and the communication link to global support for field service organization and customers where advanced support as needed. Builds and maintains effective long-term relationships with internal and external customers. Manages and supports sales objective and customer satisfaction to grow the business

Responsible for implementing and maintaining the effectiveness of the quality system. The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers. Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.

As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary. Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.

This role also serves as level 1 and/or 2 complaint resolution via call center phone support function. Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.

Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.

Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.

EDUCATION AND EXPERIENCE YOU’LL BRING

MINIMUM QUALIFICATIONS

Minimum of 0-2 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.

Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.

Excellent communication, organization, project management, and attention to detail required.

Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.

PREFERRED QUALIFICATIONS

Bachelor’s degree preferred with preferred areas in computer science; information systems; medical technology; or related field.

Experience with ADD’s instrument systems a strong plus.

Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies. Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA).

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

A FAST-PACED WORK ENVIRONMENT where your safety is our priority (Include for Manufacturing roles only)

Production areas that are CLEAN, WELL-LIT AND TEMPERATURE-CONTROLLED (Include for Manufacturing roles only)

TRAINING AND CAREER DEVELOPMENT, with onboarding programs for new employees and tuition assistance

FINANCIAL SECURITY through competitive compensation, incentives and retirement plans

HEALTH CARE AND WELL-BEING PROGRAMS including medical, dental, vision, wellness and occupational health programs

PAID TIME OFF

401(K) retirement savings with a generous company match

THE STABILITY OF A COMPANY with a record of strong financial performance and history of being actively involved in local communities

LEARN MORE ABOUT OUR BENEFITS THAT ADD REAL VALUE TO YOUR LIFE TO HELP YOU LIVE FULLY: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.