Senior Consultant – Post-Implementation, Commercial Cloud

Job Description

About the Role

Title: Senior Consultant – Post-Implementation (Commercial Cloud) (Remote)

Location: Poland – Warsaw

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva’s European business. We partner with our enterprise-level and SMB customers to maximise the value gained from our product suite and drive new innovations to help them achieve their ambitions in the Life Sciences industry.

As a Senior Consultant in Veeva’s Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite. You will work across all areas of our Commercial portfolio including Veeva CRM, PromoMats, MedComms, Nitro, Network and OpenData. The role will have a key focus on long-term relationship management for some of our biggest customers in Europe.

While this is a remote position working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.

All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You’ll Do

Provide post-go-live application consulting services to Veeva’s key customers, including the following tasks:

Proactively drive customers towards Veeva and Industry application management best practices

Lead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed off change into the live environment

Manage overall service delivery team capacity and utilization level

Onboard new Veeva project teams into the customer environment

Design and implement process for ongoing BAU releases based on Veeva best practices

Trend analysis of change requests and recognize patterns

Participate in service contracting process

Implement and execute yearly Account Plan

Interaction with various internal Veeva teams including Global Program Manager, Global Account Manager, Product Management and Product Strategy to ensure customer needs are well understood and client is satisfied with the product

Requirements

5+ years of experience implementing business software solutions in a Consulting role

OR have worked client-side with multiple vendors / technology providers

Ability to quickly understand requirements and design / articulate potential solutions

Strong desire to constantly learn and develop

Excellent verbal and written communication skills in English

Ability to work remotely and independently with clients

Experience with fulfilling customer needs and managing expectations

At least BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration or equivalent

The candidate must be based in Europe and have the legal right to work in this region

Nice to Have

Experience working with one of the following types of products:

CRM, ideally Salesforce

Content Management tools, e.g. SharePoint, PromoMats, Zinc MAPS, Documentum or other similar

Master Data Management

Experience working in the Life-Sciences industry

#RemotePoland

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.