Lead Technical Trainer

Job Description

About the Role

Lead Technical Trainer

locations

Raleigh

time type

Full time

job requisition id

R0002123

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our Training Team delivers world-class technical training for Qualys IT security risk and compliance solutions in the classroom and online. We are a global team of training professionals passionate about helping customers learn and succeed with our products. We’re looking for an experienced Technical Trainer to join us!

Responsibilities

Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team.

Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements.

Manage and deliver technical training to our customers, prospects, partners, and internal Qualys employees, in-person or via virtual mediums.

Collaborate with team members to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, simulations, labs, and instructor-led classroom training.

Independently design, build, and maintain virtual lab environments and associated lab guides to support technical training courses.

Be an advocate for Qualys Products and contribute to the success of our training programs.

Conduct peer reviews for existing content development activities.

Take initiative and ownership of independent Training Projects like evaluating new tools and systems and building systems and processes.

Mentor team members and provide product support with technical and business-related issues.

Be the regional point of contact for Qualys Security Conferences for the Training Team.

Develop your skills to become a subject matter expert on flagship products you create and deliver training for and address various knowledge needs for the support organization with the prime responsibility of training customers and employees.

Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

BSc/MSc degree or equivalent experience in computer science or related engineering fields.

Minimum 8+ years of experience in delivering technical training, both in-person and remotely.

Minimum 10+ years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

Must have experience designing and developing materials and writing assessments for technical training.

Excellent written and oral communication skills in English.

Ability to execute several parallel tasks and prioritize appropriately.

Ability to adapt to recent technologies and learn quickly.

Must be open to travel independently for onsite training delivery.

Must be experienced in working across multiple geographic regions when required.

Desirable

Knowledge and experience using Qualys products.

Experience in certification delivery as part of an education program.

Multilingual is a strong plus.

Understanding of compliance standards and frameworks such as PCI, CIS, NIST, etc.

Comprehension of any one of the Cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform.

Understanding of Containers/Docker technology.

Experienced in creating/modifying custom scripts.

Experienced in building complex virtual environments.

Experience with Adult learning theory.

Experience with instructional design models.

CompTIA Security +, ISC2, ISACA, PMI and/or Cloud Platform Certifications are a strong plus.

The candidate should preferably be located in Raleigh but could be considered for a Remote position.

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus.

#remote

Qualys is an Equal Opportunity Employer, please see our EEO policy.