Intuit French Bilingual Customer Service Representative
Job Description
About the Role
Intuit French Bilingual Customer Service Representative
Remote, Any Province, CA
Job Description:
French Bilingual Customer Service Representative
Sykes and Sitel are now Foundeverâ¢. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.
Location Requirements: Must legally reside Canada. Currently hiring in AB, SK, ON, NB, NL, NS and PEI
Core Responsibilities
Handle inbound service calls in both French and English
Understand and strive to meet or exceed metrics while providing excellent customers service
Drive customer satisfaction through voice, chat, and email communications
Navigate through multiple systems
Equipment and Inernet Requirements
Internet Speed – 5.0 Mbps download speed and 5.0 Mbps upload speed
Home router with wired link to PC
Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and Android systems are not compatible)
19″ Dual Monitors
Qualifications
You can speak and write both French and English fluently
You are 18 years of age or older
You have a high school diploma (or GED equivalent)
You can pass a criminal background check
You are eager to advance your career with a reliable company
You work well with a team or independently
You are able to commit 40 working hours per week
You have a minimum of 6mth customer service or call center experience
Accounting and payroll experience a plus
Work with Us and You’ll Enjoy
$20 per hour
Hands-on paid training
Full-time training and part-time or full-time available after
Work from home benefits include saving time, money and the environment
Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off
