Health Senior Client Manager – Mid Market
Job Description
About the Role
Title: Health Senior Client Manager – Mid Market – Virtual
Location: Virtual Illinois United States of America
Type: Regular
Category: Operations & Tech Services Group
Job Description:
Our story
At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values:
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose Be inspired by our higher calling of improving lives.
Be Alight act with integrity, be real and empower others.
Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
The Senior Health Client Manager (Sr HCM) is viewed as the health benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.
The Sr HCM is our most experienced and tenured Client Manager role. This role tends to be aligned to multiple clients of varying complexity or aligned to one extremely high complex client. Alignment is based on number of participants, complexity of requirements and complexity of relationship with client.
The Sr HCM will have exceptional interpersonal skills along with the ability to interface and negotiate with multiple levels, both internally and externally. This is not a sales role.
Please note- this role will not manage a team but is expected to act as a SME and coach/mentor others. Some travel may be required.
Responsibilities as a Sr HCM may include any or all of the following:
Manage projects of significant size and complexity from beginning to end and provide subject matter expertise to client
Work independently on domain and operational solutions
Seamlessly work with a global team of colleagues focused on client delivery and satisfaction
Use ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with clients
Maintain and validate client relationship/risk status within the tracking system
Act as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery
Lead and facilitate updates for all applicable requirements documents, interface documentation, and delivery channel documentation for clients
Manage the delivery of client reporting, including non-standard client reporting needs
Represent any client escalations and oversees the resolution to ensure client satisfaction
Illustrate proper investigation through a variety of information sources to draw conclusions; can identify when to escalate to Performance Team Leader as needed
Preferred background and skills:
Bachelor’s degree or equivalent work experience required
8 years experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual)
The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives)
Solid understanding of technology solutions in order to consult with clients
Ability to translate concepts to client requirements that drive solutions to meet client needs
Strong analytical, problem-solving, and organizational skills
Leadership and coaching skills
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
#LI Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidates experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $88,500.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans.
