Health Advocate – Call Coordinator

Job Description

About the Role

Health Advocate- Call Coordinator

remote type

Remote

locations

FL – Work from home

time type

Full time

job requisition id

R0318245

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues who are interested in helping the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.

Your key responsibilities are:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.

Working through barriers that stand in the way of our members good health

Delivering the best member experience through professional empathetic conversations

Provide important education to members to help them make good health decisions that improve their health

Accurately document conversations in the members health record

Your key abilities are:

High-energy engagement to provide exceptional service

Empathetic, curious, with an enthusiasm for learning

Knowledge retention and recall to answer questions and resolve issues

Desire to understand and meet our members needs and escalate issues for resolution

Speed and efficiency to meet business metrics and goals.

Ability to handle pressure and to stay calm and positive in all situations

Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

Ability to absorb and apply new and changing information.

Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Required Qualifications

Proficiency with Windows based applications

High computer literacy, including ability to troubleshoot issues

Professional communication skills

Strong active listening and interpersonal skills

Preferred Qualifications

Recent and related experience working with HEDIS screening measures and behavior change.

Bilingual or multilingual candidates heavily preferred.

Prior experience working directly with members / consumers preferably in a call center setting.

Minimum 3 years recent and related experience within healthcare, healthcare marketing, outreach and/or health education, health coaching and disease management experience.

3 5 years of experience in a healthcare setting with direct communication with various levels of management including medical providers.

Medical certification (certified nursing assistant, medical assistant, etc.) is strongly recommended but not required.

Education

High School Diploma or G.E.D.

Pay Range

The typical pay range for this role is:

$17.00 – $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.