German Bilingual Customer Service Representative

Job Description

About the Role

Title: German Bilingual CSR

Location: Work From Home, Romania

Type: Full Time

Workplace: remote

Category: Billable Operations Agent Work at Home (Romania)

Job Description:

*THIS IS A REMOTE WORK ARRANGEMENT

Salary:10,000RON/net

Primary Objectives:

To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Job Responsibilities:

Must be fluent in German with English proficiency

Maintains a positive, empathetic and professional attitude toward customers at all times

Responds promptly to customer inquiries

Communicates with customers through various channels; chat, email & phone

Acknowledges and resolves customer complaints

Obtains product mastery in order to respond to the customers concerns promptly and accordingly

Processes orders, forms, applications, and requests

Keeps records of customer interactions, transactions, comments and complaints

Schedules calendar appointments for customers

Communicates and coordinates with colleagues as necessary

Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

German fluency with English proficiency (must pass language proficiency tests)

Customer service/support experience

Strong phone contact, email and chat handling skills and active listening

Customer orientation and ability to adapt/respond to different types of customer requests/concerns

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent