Customer Support Representative

Job Description

About the Role

Location: Remote Remote PH

Job Description:

NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.

At NeoWork, we’re reimagining the BPO industry by fully embracing a remote-first culture and offering an la carte menu of services tailored to our clients’ unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.

As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.

If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!

Responsibilities

Handle customer inquiries and provide accurate, complete, and timely information or solutions

Effectively manage and resolve customer complaints

Collaborate with internal teams to address customer needs and provide comprehensive solutions

Maintain a high level of product and service knowledge to effectively support customers

Document and track customer interactions and relevant information in our system

Contribute to the development and improvement of customer support processes and procedures

Meet and exceed individual and team performance targets

Requirements

At least 1 year of proven experience in a customer support or related role

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Empathetic and patient, with a genuine desire to help customers

Ability to adapt to changing environments and handle multiple tasks simultaneously

Proficient in using customer support software and tools

Strong attention to detail and accuracy

Owned computer or laptop and stable internet connectivity.

Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.

This is a 100% home-based position

The salary ranges from Php 25,000 to 30,000.00 and can be negotiated based on the candidate’s experience and qualifications.

We prioritize the mental health of our team members and offer mental health days to support their well-being.

In addition to the base salary, performance-based incentives are provided.

There is an annual review and appraisal process in place.

There are ample opportunities for professional growth and advancement within the company.