Customer Service Representative
Job Description
About the Role
Location: Upper Darby United States
Job Description:
It’s truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infuse a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you’ll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
$14.50 Full-time
$15.50 Spanish Bilingual
Essential Responsibilities
Deliver the highest level of customer service experience
Answer customer calls
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Problem Solve
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Administrative Duties
Input customer information into a database
Various administrative duties as assigned
Qualifications
Qualifications/Requirements
18 years of age or older
Access to broadband internet with no monthly limit
Dedicated, safe, and secure workspace/workstation
Ability to multitask, prioritize and manage time effectively
High level of comfort learning new technology
Must be comfortable and enjoy working from home
Moderate to Advanced computer skills
Ability to always remain professional and courteous with customers
Excellent verbal and written communication skills
Self-motivated and success-driven
Must be able to pass a background check and drug test
Preferred Experience (not required)
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Familiarity with CRM systems and practices
Previous experience in a Call Center
Bilingual a plus
What We Offer
The convenience of working from home
Full-Time Temp-to-hire â immediate opportunities for growth
Paid time off
Individual Coverage HRA (ICHRA)
401K match
Supportive team environment
