Customer Service Representative

Job Description

About the Role

Customer Service Representative

LocationAndover, MASSACHUSETTS, US

CategoryCustomer Service/Call Center

Pays $23 p/h + OT

Andover, MA

Hybrid Position

Customer Service Representative Description:

The CSR will drive customer satisfaction and revenue byexemplifying a customer-centric attitude delivering superior service.

This role reports to the Sales and Service Supervisor and will work closely with inside sales andtechnical sales support.

A successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

Join an amazing employee-centric environment with a customer-centric mindset!

CSR Duties

Handle a volume of calls, chats and emails along with order processing and ordermanagement.turnaround.

Build positive relationships by identifying customer needs, researching issues, resolvingcustomer concerns.

Maintain customer satisfaction and loyalty during customer interactions

Communicate and collaborate cross-departmentally.

Meet daily qualitative and quantitative targets for yourself and your team.

Required Skills

Ownership, Same-Day Responsiveness & Collaboration,

Display strong communication skills andinterpersonal skills.

Demonstrate proficiency in MS Office suite of tools.

Motivation and ability to learn new concepts quickly.

Demonstrate strong work ethic through collaboration with peers.

Education

1-2 years minimum in a customer facing sales or service environment.

Experience interacting with multiple brands and multiple internal systems (i.e., ERPs)

High School Diploma requiredwith college degree preferred.

Technology related B2B experience preferred.