Consultant – Commercial Post-Implementation Services

Job Description

About the Role

Title: Consultant – Commercial Post-Implementation Services

(PromoMats) (Remote)

Location: Poland – Warsaw

Category: Services : Vault Comm Svcs

Job Description:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veevas European business. We partner with our enterprise-level and SMB customers to maximize the value gained from our product suite and drive new innovations to help them achieve their ambitions in the Life Sciences industry.

As a Consultant in Veevas Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Cloud product suite. You will focus primarily on the Vault PromoMats and Vault MedComms applications, but will potentially develop expertise across other Commercial products.

While this is a remote position working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.

All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You’ll Do

Provide post-go-live application consulting services to Veevas key customers, including the following tasks:

Proactively drive customers towards Veeva and Industry application management best practices

Understanding the customer business processes

Translate business requirements into application functionality design

Performing configuration changes in the system

Activating new product features

Troubleshooting system configuration issues

Data and content import and extraction

Enable the system to support new customer business processes

Knowledge transfer and ad-hoc training of customer employees

Creation of analytical reports based on customer KPIs

Interact with various internal Veeva teams including Product Support, Product Management and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product

Requirements

Experience implementing business software solutions in a Consulting or Customer Service role

OR have worked client-side with multiple vendors / technology providers

Excellent organizational and multitasking skills

Strong desire to continuously learn and develop

Excellent verbal and written communication skills in English

Ability to work independently

Bachelors degree or equivalent in a relevant subject

The candidate must be based in Europe and have the legal right to work across Europe

Nice to Have

Experience with configuring/supporting/implementing one of the following Content Management Systems: Veeva PromoMats/MedComms, SharePoint, Zinc MAPS, Documentum or other similar

Knowledge and applicable work experience in the pharmaceutical and life sciences industry

Understanding of life sciences content management principles

Project management experience

Additional European language(s)

#RemotePoland

Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.