Client Services Manager

Job Description

About the Role

Title: Client Services Manager

Location: New York, NY

Job Description:

Job Title: Manager, Client Services

Work Location: New York, NY

Start Date: ASAP

Recently named one of WorkLife’s 50 Best Places to Work and one of Fast Company’s Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice.

Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360 creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators.

About the role:

We are looking for a dynamic individual to join the Client Services team in support of the NFL business. The Client Services team is ultimately responsible for a flawless execution of our creator campaigns and delivering high-quality, high-performing content. You’ll simultaneously work across multiple NFL initiatives with varying clients, stakeholders, internal partners and content creators so organization and excellent communication skills are essential.

Here’s what you’ll do day-to-day:

Provide white glove client service while ensuring campaigns and day-to-day operations run smoothly and adhere to timelines to include all administrative tasks.

Source, negotiate, contract and manage creators across multiple campaign projects.

Collaborate to develop creator briefs, club briefs, creative concepts, and other campaign documents.

Arrange travel logistics for creators and team members for various weekly events.

Manage creators and ensure a smooth game day experience – ability to problem solve in real time.

Track and manage content deliverables for creators, ensuring all deliverables are met and updated regularly in our trackers.

Review and monitor content to ensure it aligns with briefs, avoiding any IP infringements or FTC issues.

Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs

Here’s what we’re looking for:

Have 4-5+ years’ agency or brand experience, sports industry experience a plus

Have experience working at in-person events or activations

Have knowledge and passion for football/sports

Be willing to travel 1-2 times per month during the NFL season

Have strong detail-oriented communication, organizational and interpersonal skills

Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations

Appreciate and understand the value of creativity

Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working

The salary range for this role is $60,000 – $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate’s experience, expertise, alignment with the position’s requirements, and ultimately budget approvals.

This hybrid role, based in Hudson Yards, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office. Enjoy a collaborative environment with top-tier amenities, including beverages, snacks, and weekly happy hours, fostering productivity and camaraderie. This position combines the best of both worlds, offering the freedom to balance in-office interactions with remote work flexibility.

Our values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn’t just a statement, it’s our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.

The perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

Medical, Dental, Vision

25 days of PTO + Sick days + Winter break

Retirement planning with employer match

Monthly phone/internet reimbursement

Professional development stipend

New joiner Home office allowance

Fertility benefits

Up to 16 weeks of paid parental leave

Calm App subscription (Add up to 4 dependents)

Volunteer days

Identity theft protection & Legal assistance

Company Paid Life & Disability Insurance

Extra Voluntary Life Insurance Policy

Voluntary Hospital and Critical Illness Insurance

Voluntary Pet insurance

Employee Resource Groups

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.