Client Relationship Associate
Job Description
About the Role
Client Relationship Associate
malvern, pennsylvania
$22 – $23 per hour
temp to perm
high school
category office and administrative support occupations
reference AB_4586561
Congratulations on taking your first step to becoming a Client Relationship Associate with Randstad’s #1 Client. Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.
*Training schedule is M-F 8:30-5:00pm EST approx. 4 weeks onsite, 4 Weeks remote. 8 weeks total *Work Schedule is remote, must be open to work an 8hr shift between 9:30am and 8pm *Contract to hire
salary: $22 – $23 per hour
shift: First
work hours: 10:30 AM – 7 PM
education: High School
Responsibilities
Povides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
Documents client and team feedback in support of service improvement efforts within the business.
Uses consultative approach to position products and services to clients.
Performs other duties as assigned.
Skills
Empathy
Verbal Communication
Customer Service
Qualifications
Years of experience: 2 years
Experience level: Experienced
