Business Analyst – Market Solutions

Job Description

About the Role

Business Analyst – Market Solutions

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Calle Arquitecto Pedro Ramirez Vázquez 200, Torre 5, Piso 12, Monterrey, Nuevo León, Mexico, 66266

Job TypeFull time

C.H. Robinson is hiring a Business Analyst – Market Solutions to identify, document, and design processes for automation and Transportation Management System development workstreams. These processes will support internal customer account teams and external end users in improving productivity and operational efficiency. You will evaluate business processes, anticipate requirements, identify areas for improvement, and design solutions. If you enjoy solving problems, have a strong interest in exploring and learning new skills and concepts, and are comfortable working in ambiguous situations, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy. This schedule is subject to change based on business conditions.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Work with customer teams to document business requirements related to issues affecting business processes and productivity

Collaborate with the Market Solutions team to design and document new solutions

Aggregate issues affecting multiple customers to create business cases for strategic projects

Provide consultative support for internal account teams regarding opportunities in the ticket queue

Understand customer needs to draft process maps for potential solutions

Prepare requirements and prioritize items for development sprints

Draft definition documents with business users to ensure clarity between business and technical teams

Collaborate with technical experts to understand and document feasibility and cost to build

Manage time and prioritize work effectively

Report time allocations to projects, customers, and tickets

QUALIFICATIONS:

Required:

High school diploma or General Educational Development certificate

Minimum of two years of experience working on project teams

Intermediate proficiency in Microsoft Office Suite of tools, especially Excel and PowerPoint

Experience with data visualization tools, including Power BI, Tableau, and SQL querying

Ability to travel up to five percent domestically and internationally

Preferred:

Bachelor’s degree in technology from an accredited college or university

Experience in supply chain, logistics, or transportation

Previous experience with reporting analytics and data platforms

Excellent documentation skills, including the ability to document technical requirements

Curious mindset to understand customers’ needs

Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.