Bilingual Spanish – Retail Sales and Service Consultant

Job Description

About the Role

Title: Bilingual (Spanish) Retail Sales & Service Consultant

Location: In-Person (Warwick, Cranston, East Providence, Narragansett)

Compensation:

Associate – $23.46 – $29.27

Intermediate – $24.66 – $33.32

Awarded as one if the Best Places to work in RI (and remotely):

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that’s large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

Serve as an advocate for current and prospective members at retail locations. Clarify and resolve account related questions for all lines of business. Provide an excellent customer experience by ensuring that all transactions and inquiries are addressed accurately and in a timely fashion.

Sell various types of health insurance products on behalf of Blue Cross & Blue Shield of Rhode Island.

Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company driven compliance programs.

What you’ll do:

Address and resolve member questions pertaining to all plan aspects such as claims, benefits, and eligibility.

Consult, interpret, and explain plan benefits and policies to members and providers.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Close sales, build customer relationships, and showcase plan specific benefits.

Apply customer engagement philosophies and personality-based resolution techniques to all sales and service interactions to adhere to established goals for assigned product lines.

Perform other duties as assigned.

What you need to succeed:

A combination of education and related experience

Two to four years of experience in a customer-facing environment within the health insurance industry, medical billing office, retail, or sales role.

Ability to proficiently speak Spanish.

Complete an 8-week training program specific to retail operations

Ability to develop effective and collaborative working relationships

Ability to transition between sales and service functions efficiently in a fast-paced environment

Exceptional interpersonal skills and emotional intelligence

Basic knowledge of retail, marketing, customer service or sales operations

Excellent oral and written communication skills

Ability and willingness to think critically, make decisions and solve problems

Natural inclination to own the outcome and maintain the highest quality standards

Intermediate command of Microsoft Suite of products (i.e., Word, Excel, PPT, etc.) with capacity to quickly learn new skills and programs

Must be available to work from any Blue Cross Blue Shield store or office

Skilled at researching data, identifying trends, and recommending appropriate actions

The extras:

Experience working in a sales environment

Active RI Producers License for Health (must be obtained within 90 days of employment)

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

In-office: onsite 5 days per week

Hybrid: onsite 2-4 days per week

Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department.

Arizona, Connecticut, Florida, Georgia, Louisiana, Maine, Massachusetts, Nevada, New Hampshire, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia