Senior Program Coordinator, Restaurants
Job Description
About the Role
Title: UPCOMING: Senior Program Coordinator, Restaurants [Australia]
Location: Sydney, Australia
Job Description:
This job is opening soon. We invite you to express your interest ahead of time so that our recruiting team can begin reviewing your background.
SoundHound AI believes every person should be able to interact naturally with the products around themâby simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.
The SoundHound AI Restaurants team designs, develops, and deploys AI-driven products for the world’s leading restaurant chains to enhance and elevate our clients’ restaurant operations and guest satisfaction. Our Senior Program Coordinator will have a key role on our team that deploys, manages, and optimizes our cutting-edge voice AI for drive-thru ordering. Our client engagements are growing rapidly and we are expanding our team.This contractor role is available in Sydney, Australia. The role requires the ability to perform on-site work at restaurants and drive to locations in and outside the greater Sydney area.
In this role, you will:
Be a part of an AI Service team of that coordinates closely with our AI product and client success teams to deploy and manage AI voice ordering services
Coordinate the deployment of our AI service to drive-thru restaurants in Australia, including coordination with our clients and the installers, visiting restaurant locations as the on-site subject matter expert for AI service deployments, and gathering feedback from restaurant managers and crew.
Learn how to use SoundHound’s proprietary AI products and tooling to set up and optimize our drive-thru AI service
Assist in managing our AI service by implementing and testing menu changes, evaluating customer conversations with our AI, and tracking performance metrics
Interact directly with the client and franchisees to gather feedback, resolve or escalate issues, and advance the roll-out of our AI service
We would love to hear from you if:
You have 6+ years of experience with project management and spreadsheet tools
You have customer-facing experience in restaurants or retail and have an interest in interacting with restaurant managers and crew
You have a high attention to detail, proficient analytical skills, love digging into data to solve problems, and are self-motivated to succeed in deadline-driven environments
You enjoy learning new skills and working cooperatively with cross-functional teams
You are excited to become an expert at using our proprietary AI platform to create and optimize wonderful restaurant customer interactions
LI-HYBRID
