Senior HRIS Analyst, HR Service Delivery

Job Description

About the Role

Title: Senior HRIS Analyst, HR Service Delivery

Location: Chicago, IL, US, 60601

Department: Human Resources & Recruiting

Job Description:

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

Make your dream career a reality. It’s possible!

Hybrid from our downtown Chicago office / your Chicagoland home office

Position Summary

The Business Analyst – Service Now will be a core member of James Hardie’s People Solutions team while working closely with our People Solutions, Information Technology, and Finance organizations driving continuous improvement through business partnerships to develop timely and innovative sustainable ‘end to end’ solutions. This involves collaboration with other business analysts and development teams to design, develop, test, and implement solutions to meet business requirements. This role will primarily focus on functional enhancements and strategic project implementations but will also provide production support.

What You’ll Do:

The Business Analyst – Service Now works with key business users to gather business requirements; designs and develops solutions; creates blueprints, develop user stories, and performs unit/integration testing. They will be responsible for successful global template technical solution implementation, meeting full value realization of the HR technology at James Hardie.

Development of technical design, solutions, and delivery in SAP SuccessFactors, ServiceNow or UKG for global projects. Lead and facilitate design sessions amongst business, IS stakeholders/leaders & SME(s), driving integration and eliminating gaps.

Position Responsibilities

Enhancements and Projects Support

Partnering with Business Stakeholders to identify opportunities to optimize existing processes and technology as well as assessing new technologies and business solutions.

Supporting Stakeholders to develop ‘ROI’ and ‘business cases’ for project reviews and approval.

Writing clear, complete user stories and business requirements for development teams

Create and design training and process documentation for new functionality and projects for end user training.

Participate in project management by managing small to medium size projects from definition through implementation.

Communicate issues, enhancements, and project status to business stakeholders and management.

Continuous Improvement

Works closely with the HR teams to recommend functionalities and business process changes based on knowledge of HR applications and best practices by:

Researching and identifying appropriate HR solutions to optimize and increase adoption.

Using past experiences and knowledge of HR system implementations to support processes and design to improve current practices.

Collaborating with Business stakeholders and HR teams to deliver new business process and or system functionality

Assisting users in determining the best methods for data reporting and analytics

Production Support

Provides ongoing business support for HR solutions by:

Becoming familiar with existing HR design and enhancements as well as 3rd party applications

Analyzing problem tickets through root cause analysis and determining appropriate solutions

Updating configuration and as needed working with developers to modify programs and ensuring adequate end user testing and acceptance.

Coordinating support escalation and communication with business, service desk, and technical teams

Supporting cross-functional issue investigation, testing, and resolution

Researching issues in product support and implementation of support notes

Interfacing with internal / external auditors during SOX audits

Ensure that all People Solutions Support SLAs and metrics are adhered to.

The position responsibilities outlined above should not be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You’ll Bring:

Minimum of 5 years of hands-on experience in configuring, deploying, and managing an HR software such as SuccessFactors, ServiceNow or UKG.

Understanding of integration between HR systems.

Need to be able to translate business requirements and architect sustainable solutions.

Proven ability to stay aware of current trends and technical advancements and share learnings.

Experience managing cross functional support with other functional analysts and technical team.

Strong analytical and problem-solving skills

Understanding of the incident, problem and change management processes.

Ability to work collaboratively with a distributed team environment.

Excellent verbal and written communication skills

Demonstrated understanding of all aspects of a full life cycle implementation

Ability and willingness to travel up to 10%

Bachelor’s degree or equivalent work experience required.

What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We’ve worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!

401(k) Retirementplan that will match 100% of employees saved dollars up to the first 6% of your salary

Paid holidays, paid vacation including Jury Duty and bereavement leave

Wellness Program

Employee Assistance Program

Parental Leave

Community Involvement & Sustainable Solutions – Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie

And more

Apply now and come “home” to Hardie!

*Not accepting 3rd party agency submissions

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran’s status, marital status, pregnancy, disability, or any other basis protected by law.