Customer Success Manager

Job Description

About the Role

Customer Success Manager Argentina – Remote

Location

Argentina

Type

Full time

Department

Customer Success

Due to continued growth, we are looking for a Customer Success Manager to join the Customer Success team at Waterplan.

You will work in a fully remote distributed team across multiple disciplines at a science-oriented company. At Waterplan, you will have the chance to work at the forefront of our industry and with world-leading water and sustainability experts.

We are a dedicated and talented team with ambitious growth goals planned for the next few years. If you are interested in the Climate Tech space and in growing the Climate Water Resilience category, you have an entrepreneurial spirit and a lot of drive; we want to get to know you!

About your core focus

The Customer Success Manager owns the relationship with our customers, looking to understand and fulfill their needs and expectations supporting their journey through Waterplan.

Build trust with key stakeholders and executives from their customer’s portfolio while being the main point of contact with them.

Ensure a delightful end-to-end customer experience, building a solid & human relationship with our clients and striving to understand their motivations, business and needs to ensure customer retention.

Onboard customers onto the platform and help them understand how to get the most out of it.

Represent our customers by providing feedback on how to improve our platform and services.

Enable the rest of the team that work on their accounts by being the main point of contact internally for the rest of the teams.

Establish a fluent relationship with the Water Advisor for the site, helping them get the information needed from the customer to provide a good assessment, ensuring Waterplan focuses on where the client expects and ensuring the delivery is on track and aligned to the expected use case.

Establish a fluent relationship with Sales to ensure account strategy is in place and running smoothly, provide insights and opportunities to grow the account, and coordinate hand-off, providing the customer with a “One-Company” experience.

Stay atop of new features, understand how these affect the clients, and be able to provide insights and updates.

Coordinate with the assigned team to ensure the platform is ready for delivery.

Contribute to measuring the Customer Success KPIs and metrics.

Be located in Argentina

Skills and Qualifications

Outstanding communication skills, both written and verbal, and comfortable presenting to C-suite/VPs/Directors.

Have a degree in Environmental Engineer or Industrial Engineer.

Ability with Google Suite (Spreadsheets/Presentations/etc.).

Extremely organized you’re able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.

Experience working in enterprise-level customer-facing work.

Be passionate about water/environment.

At Waterplan you’ll enjoy

Our Team. We are convinced our team is our most valuable asset. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world-leading experts in water

Our Spirit. We are building something big, you will be part of an ambitious and impactful project as we are trying to achieve one of the major world’s sustainable development goals

Our Culture. We are a fully remote company with unlimited PTO

Our Values. Think Long-Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful