Adoption Services Customer Success Manager

Job Description

About the Role

Title: Adoption Services Customer Success Manager

Location: TX-Remote; IL-Remote

Job Description:

Adoption Services Customer Success Manager

Digital Manufacturing category

Services Senior Level

Relocation Assistance:No

Job available in 2 locations

Remote, Texas, United States of America

Remote, Illinois, United States of America

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Job Description Summary

This Adoption Services CSM will guide our Enterprise AP and TTV customers through software adoption best practices to enable effective system utilization, optimize time to value and maximize return on investment. They will own the development and execution of change management and continuous improvement initiatives with customers and be capable of contributing to the ongoing refinement and promotion of GED’s Enterprise AP Adoption Services globally. This Customer Success Manager position will have a high-degree of autonomy, and requires someone capable of making operational decisions on the fly, with background in industrial manufacturing, and strong facilitation skills.

Job Description

Roles and Responsibilities

Execute Adoption Benchmarking assessments which evaluate your project in comparison to software industry adoption best practices and identify key areas of risk in need of focus.

Define Change Management Success Plans with action items, owners and dates aligned to 5 key components of software adoption: Governance, Outcomes, Communications, Training and Operations.

Facilitate Outcome Workshops to help customers align on key KPI baselines and goals and establish strategies to measure progress against them.

Define Continuous Improvement Success Plans which will help customers accelerate their time to value and optimize return on investment.

Assist with the development of effective project/program Governance models and cadences to facilitate the execution of software adoption and outcome strategies.

Develop Standard Work, tools & templates to improve GED’s CSM Adoption Services offering. Collaborate cross-functionally to shepherd customers through the digital transformation lifecycle by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.

Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.

Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational management, product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

Master’s degree from an accredited university or college (or a high school diploma / GED with MES product expertise and at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills, a strong knowledge of change management and facilitation skills are required.

Experience with Proficy Plant Applications software or other manufacturing execution systems (MES) software is highly desirable.

The compensation range for this position is 126,400.00 – 158,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for sales incentive compensation. Available benefits include permissive time off, healthcare coverage options, and matching 401K plan.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote – This is a remote position

GE Vernova’s businesses provide products and services through its Power, Wind and Electrification segments. The Power segment consists of Gas Power, Nuclear Power, Hydro Power, and Steam Power, the Wind segment consists of Onshore Wind, Offshore Wind and LM Wind, and the Electrification segment consists of Grid Solutions, Power Conversion, Electrification Software and Solar & Storage Solutions.