Weekend-Only Chat Support Specialist

Job Description

Rate: $20–30/hr | Hours: Weekends Only (Sat–Sun, 20hrs total) | Flexible Weekend Shifts

Position Overview
Join a fast-growing tech startup as a Weekend-Only Chat Support Specialist, where you’ll be the frontline voice for customers seeking assistance via live chat. This role is perfect for students, parents, or anyone looking to earn extra income without weekday commitments. You’ll troubleshoot technical issues, guide users through app features, and escalate complex problems to the engineering team—all while working remotely in a relaxed, supportive environment.

Key Responsibilities
Live Chat Support: Resolve customer inquiries in real-time via chat, including:

Troubleshooting login issues (e.g., password resets, 2FA errors).
Guiding users through app features (e.g., setting up profiles, navigating dashboards).
Escalating technical bugs (e.g., payment failures, app crashes) to senior staff.
Customer Education: Share step-by-step guides and video tutorials to help users maximize app functionality.
Feedback Collection: Document recurring customer pain points and suggest improvements to the product team.

What We Offer
✅ Zero Interviews: Get hired by passing two quick, stress-free assessments when invited:

Grammar Quiz (20 mins): Correct sentences and rewrite unclear phrases.
Multitasking Test (20 mins): Simulate handling 3 live chats simultaneously.
✅ Paid Training: Master tools like Zendesk and Slack through interactive modules and mock chat scenarios. Learn conflict resolution techniques (e.g., calming frustrated users).
✅ Flexible Weekend Hours: Choose shifts between 8 AM–10 PM (Saturday/Sunday) to fit your schedule.
✅ Holiday Shifts: Earn extra income by picking up optional weekday shifts during peak seasons (e.g., Black Friday, Christmas).

Perks & Benefits
+$2/hr Bonus: For bilingual candidates fluent in Spanish or French (pass a quick language proficiency test when invited).
Tools Provided: Free access to chat scripts, canned responses, and a knowledge base.
Growth Opportunities: Top performers can transition to weekday roles or team leadership.
Weekly Payouts: Get paid every Friday via direct deposit or PayPal.

Who We’re Looking For
Requirements
Why This Matters
✅ Typing Speed 40+ WPM
Ensure quick, efficient chat responses.
✅ Weekend Availability
Commit to 20hrs over Sat/Sun (flexible split: 10hrs/day or 5hrs x 4 shifts).
✅ Friendly & Patient Demeanor
Deliver empathetic support to frustrated users.
✅ Reliable Internet Connection
Maintain seamless communication (min. 25 Mbps speed).

Why Join Us?
Work-Life Balance: Keep weekdays free for studies, family, or other gigs.
Low Stress: No phone calls—focus solely on written chat support.
Skill Development: Build customer service, tech, and communication skills valued in any industry.
Inclusive Culture: Join a global team that celebrates diversity and flexibility.

Ready to Apply?
Submit your application in 10 minutes— Simply:

Complete the grammar quiz  when invited.
Pass the multitasking test.
Start paid training within 48 hours after getting accepted.
Note: This role is 100% remote. You’ll need a laptop/desktop (no tablets) and a quiet workspace.