Customer Service Specialist – Full-Time Remote (QVC)

Job Description

Remote Work Level: 100% Remote

Location: USA

Salary: $15.00 to $20USD Hourly

Job Type: Employee

Job Schedule: Alternative Schedule, Full-Time, Part-Time (Includes Weekends)

Career Level: Experienced/no experience required

Travel Required: No specification

Education Level: High School Diploma or Equivalent Required

Benefits: Health Insurance, Parental Leave, Retirement Savings, Education Assistance, Mental Health Support, Paid Time Off, Community Service

Categories: Customer Service

About the Opportunity: The Role
As an HSN Customer Service Specialist, you will be the first point of contact for our customers, handling a high volume of inbound calls directly from your home. This role is far more than just answering the phone—it’s about providing personalized service, expertly solving problems, de-escalating unique situations, and promoting our diverse range of products to drive sales within a fast-paced environment.

This is a full-time role that offers stability, a set schedule with structured days, and an exciting entry point into the entire QVC Group network with significant opportunities for advancement.

Life with HSN as a Customer Service Specialist
Busy and Dynamic: You’ll handle a high volume of customer inquiries, requiring quick thinking and efficiency.
Personalize the Experience: You will connect with callers to confirm refunds, take payments, place orders, analyze account data, and promote additional products.
Structured Schedule: You will work a set, structured day, which includes a weekly weekend shift. Your schedule will not be Monday – Friday and is predominately 2nd shift (Customer service hours are from 7:00 am to 1:00 am ET).
Remote Work Environment: You will work 100% remotely from anywhere as long as your have a good internet.
Bilingual Bonus: Opportunities are available for those fluent in both Spanish and English.
Team Connection: We use Microsoft Teams for video interviews, meetings, and check-ins to build strong, connected teams. We expect all candidates and team members to have video and audio on during these interactions.
Compensation
Starting Pay: The starting rate is $15.00/hour.
Raises: Automatic pay increases occur every 3 months for the first two years.
Performance Pay: A new Pay for Performance incentive is paid out monthly to eligible team members.
Getting Started: Training & Schedule
Mandatory Paid Training: Your career begins with a 15-Day Paid Training period where attendance and participation are mandatory.

Schedule: Training runs for six weeks, Monday – Friday, 9:00 am – 5:30 pm ET.
Work Schedule: Post-training, your set work schedule will include weekend shift responsibilities each week and will be primarily 2nd shift hours (Customer service hours are 7:00 am to 1:00 am ET).
Job Requirements Made Simple
Requirement Type
Option 1: Basic Requirements
Option 2: Technical/System Basics
Option 3: Mindset & Availability
Education
High School Diploma or GED required.
Must be able to speak and understand english fluently.

Must be willing to take the 15 days training
Experience
Full-time position, Career Level: Experienced.
Experience with Microsoft Office and web-based applications.
Comfortable handling a high volume of calls and sales.
Hiring Process
NO INTERVIEW REQUIRED (Focus on application and skills assessment).
Take an online assesment which last for 45 minutes.

Availability
Available to work evenings, weekends, and holidays.
Available to work a set schedule that includes a weekly weekend shift.
Must be able to take 15 Days Paid Training (6 weeks M-F, 9:00 am – 5:30 pm ET).
Tech/Systems
Self-provided computer (Windows OS, not older than 3 years).
Self-provided compatible headset and high-speed internet (no satellite/wireless).
Able to troubleshoot own technical issues; comfortable navigating multiple systems/screens.

Who We Are: QVC
QVC is a leading retailer for high-profile and emerging brands around the world. The company that started in 1986 as a television shopping broadcaster continues to reach consumers through new technologies and selling models. Over the years, QVC has evolved as a global leader in ecommerce, video retail, and mobile commerce for products including fashion, home goods, jewelry, beauty, and more. The publicly traded company is a subsidiary of Liberty Interactive Corporation, the parent brand behind Zulily and part owner of the Home Shopping Network and other ventures.

Headquartered in West Chester, Pennsylvania, with offices across the United States and in Japan, Germany, Italy, United Kingdom, and China, QVC has offered flexible work options in support of work-life balance in the past. Flexible QVC jobs have included remote jobs, freelance and occasional roles, temporary assignments, and flexible schedules for part-time or full-time team members. In all of its operations as a business and an employer, QVC is committed to acting as a strong corporate citizen for its associates, its communities, its supply chain, and the environment.

QVC’s entrepreneurial founder, Joseph Segel, named the company for its three guiding principles of quality, value, and convenience. The company maintains a commitment to this foundation in its mission to “change the way the world shops” and deliver products that delight its customers. QVC has been recognized with multiple industry awards, including several Stevie Awards for Ecommerce Customer Service and Customer Service Department of the Year for Retail.