Senior Wealth Product Operations Specialist
Job Description
About the Role
Title: Senior Wealth Product Operations Specialist
Location: London
Weâre on a mission to make money work for everyone.
Weâre waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Weâre not about selling products – we want to solve problems and change lives through Monzo
Hear from our team about what it’s like working at Monzo
London | £45,000 – £65,000 + Benefits | Hear from the team
Our Wealth Product Operations team
Youâll help refine our operations by optimising key processes to help us safely scale our products and features to millions of customers. You will be able to leverage our established and award-winning customer service operations whilst also working closely with the Product, Engineering, Partnerships and Risk & Compliance teams to deliver a delightful experience for our users.
You will report to the Wealth Operations Lead, as well as the cross-functional team developing savings, investment and pension products at Monzo.
Youâll play a key role by…
Developing and implementing operational improvements to enhance our growth and scalability
Working closely with third parties that Monzo integrates with to administer wealth products
Monitoring key performance and risk indicators to improve customer experience and operational performance
Overseeing day-to-day operations and escalations, regularly reviewing process to incorporate best practices
Ensuring compliance with Monzo policies and regulatory requirements
Collaborating with Product, Engineering and Customer Service teams to ship our roadmap
Weâd love to hear from you if you haveâ¦
Proven track record in designing operations within regulated financial services
Previous experience of securities & investment operations, which might include: dealing, custody operations, transfers, or product administration
Familiarity with applicable FCA and HMRC rules, including Pensions, CASS and ISA Regulations
Experience launching and scaling consumer products and working with third-party providers
A strong ability to drive tangible outcomes, thrive in ambiguity with structured problem-solving, and challenge the status quo
An analytical mind set in developing scalable operational strategies, identifying key metrics to evaluate success, and highly detail-oriented
Collaborative communicator, able to work effectively across functions, levels, and cultures, with clear and persuasive communication skills
Fast learner who is humble, curious, and enthusiastic about building and scaling new initiatives to reach millions
Whatâs in it for you
£45,000 – £65,000 share options
This role is hybrid working from our London office
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
£1,000 learning budget each year to use on books, training courses and conferences
We will set you up to work from home; all employees are given Mac books and for fully remote workers we will provide extra support for your work-from-home setup
Plus lots more! Read our full list of benefits
The application journey has 4 key steps:
30 min call with a Recruiter
30 min initial call with the Hiring Manager
a take-home task
2 hours of technical/behavioural interviews
This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
You can also use this email address to let us know if thereâs anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
Weâll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you donât miss out.
#LI-OS1
