Senior Customer Support Field Professional – Fire Station Alerting

Job Description

About the Role

Title: Sr Customer Support Field Professional – Fire Station Alerting

Location:

HON LOC NOT AVAIL IN STATE, Arizona, Arizona, 99999, United States

Oklahoma, United States

Texas, United States

NO HON LOC IN THIS STATE, Illinois, Illinois, 99999, United States

HON LOC NOT AVAIL IN STATE, Indiana, 99999, United States

HON LOC NOT AVAIL IN STATE, Missouri, 99999, United States

JOB ID: HRD253788

Category: Customer Experience

Job Description:

Innovate to solve the world’s most important challenges

We are seeking a dedicated and skilled Field Professional for Fire Station Alerting to join our team. This customer-facing role requires a blend of technical acumen, training expertise, and the ability to travel frequently.

In this role, you will have the satisfaction of working directly with customers, helping new users, and providing hands-on training. Your ability to communicate effectively and deliver exceptional customer service will be key to ensuring customer satisfaction and the successful implementation of US Digital Designs Phoenix G2 fire station alerting systems.

You will report directly to our Sr Customer Support Management Supervisor, and you’ll work remotely tied to the Honeywell location closest to you, ideally near a major airport for travel purposes.

If you have a passion for technology and a desire to make a difference in emergency services, we encourage you to apply for this exciting opportunity to be a Field Professional for US Digital Designs by Honeywell.

Key Responsibilities

Customer Engagement: Act as the in-field primary point of contact for customers, delivering high-quality service and support for fire station alerting systems.

Technical Expertise: Demonstrate a strong understanding of fire station alerting technology, troubleshoot issues, and provide solutions to ensure optimal system performance.

Training and Support: Conduct comprehensive training sessions for end-users and installers, ensuring they are proficient in using the alerting systems. Provide ongoing support and technical assistance as needed.

Travel: Willingness and ability to travel extensively to various fire station locations to install, maintain, and support alerting systems

Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions. Document training materials and user guides

Collaboration: Work closely with the internal team, including project managers, ISC, technical support

Manage Subcontractors: Oversee and coordinate subcontractors to ensure they meet project requirements and deadlines. Ensure that subcontractor work aligns with company standards and client expectations

Systems Inspection: check and evaluate the performance of fire station alerting systems to ensure they meet operational standards. Conduct site surveys and assessments.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

The salary for this position in Illinois is ($68,200- 85,100). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

Proven experience in a customer-facing technical role or fire service/PSAP experience.

Strong technical skills and familiarity with fire station alerting systems or similar technology.

Excellent communication and training skills, with the ability to convey complex information in an understandable manner.

Ability to travel frequently and work independently in various locations across the United States and Canada.

Problem-solving mindset and ability to think critically under pressure.

WE VALUE

Experience in emergency services or fire station operations.

IT networking principles.

Experience with radio systems.

Proficiency in technical documentation and user guide creation.

Strong interpersonal skills and ability to build lasting client relationships.

PHYSICAL AND ENVIRONMENT

Ability to lift up to 50 pounds

Stand for prolonged periods of time

Working on a ladder

Work in non-climate-controlled spaces

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.