Senior Customer Success Manager
Job Description
About the Role
Title: Senior Customer Success Manager
Location: Hybrid РṢo Paulo
What is Teachable?
Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable’s digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable’s unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communitiesâentirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our companyâs journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!
What is the role?
We are looking for a strategic, results-driven Customer Success professional to join our Customer Success team. This role will be instrumental in driving the success of our largest creators, with a strong focus on growing a portfolio of top-tier accounts. If you’re passionate about account management, consultative sales, and unlocking business growth, this is the opportunity for you.
In this role, you will be responsible for managing and driving the growth of 40 creators within our high potential pool. Your success will be defined by delivering tailored growth strategies, providing proactive strategic guidance, and ensuring creators are equipped to expand their business both on and off the platform. You will work closely with Product, Support, Marketing, and Revenue Operations teams to drive overall sales growth and deepen relationships with creators. Additionally, you will be responsible for refining playbooks and best practices to help scale the success of our creator partnerships.
Your focus will be on strategic relationship management, driving platform adoption, and identifying growth opportunities for each creator within your book of business. You will leverage insights, platform tools, and your expertise to consult with creators on unlocking their business potential, all while growing your own portfolioâs revenue.
In this role you’ll:
Manage Top Accounts
Drive the growth and success of 40 high potential creators by orchestrating strategic growth plans, regularly checking in, and providing proactive support to ensure their business is thriving. Additionally, youâll Identify and implement adequate 1:many coaching support
Strategic Growth & Account Management
Develop and implement growth strategies that empower creators to scale their businesses effectively. Provide tailored insights and analytics that help creators make informed decisions and improve their overall business performance.
Platform Expertise & Education
Guide creators in fully leveraging the platformâs tools and features to drive growth, increase engagement, and enhance their productivity. Educate creators on how to optimize their use of the platform and negotiate terms to maximize benefits.
Business Expansion
Focus on identifying both within-platform and external opportunities that will contribute to creatorsâ business success. Consult on marketing strategies, brand growth, and monetization tactics to elevate their influence and business trajectory.
What you’ll bring:
Proven Account Management Experience
At least 2 years of experience in a customer success, account management, business development, or sales role, with a strong track record of successfully managing high-value accounts and driving growth within those relationships.
Strategic Growth Orientation
A deep understanding of business strategy and growth levers, with the ability to identify and act on opportunities for expansion within your portfolio.
Platform Expertise & Efficiency
Proven ability to educate customers on platform usage, leveraging features and tools for maximum business impact. You should be highly comfortable using insights to guide creators in growing their business.
Results-Driven Mindset
A track record of exceeding targets and growing your book of business by successfully consulting on business growth and uncovering new opportunities.
Analytical & Consultative Approach
Strong analytical skills to interpret data, generate actionable insights, and offer strategic recommendations that foster business development.
Exceptional Communication Skills
Excellent interpersonal and communication skills, with a proven ability to build and nurture relationships with key creators and stakeholders. Fluency in English is required.
Nice to have:
A strong interest and understanding of the creator economy and online business success.
Experience in digital marketing, sales, or consulting for entrepreneurs or online creators.
While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility. In order to maintain connection and create a community beyond the screen, Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we’re committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.
