Onboarding Specialist

Job Description

The Onboarding Specialist will play a crucial role in ensuring a smooth and positive onboarding experience for new users of Arketa’s platform. This role involves guiding new customers through the initial setup, training them on the platform’s features, and providing ongoing support to ensure their success. The ideal candidate will have excellent communication and interpersonal skills, a strong understanding of customer success principles, and a passion for helping businesses thrive in the wellness industry. Responsibilities include conducting onboarding sessions, creating training materials, resolving customer inquiries, and collaborating with other teams to improve the overall onboarding process.