Manager, Key Account Sales
Job Description
About the Role
Title: Manager, Key Account Sales, Retail & E-Commerce
Location: Hartford United States
Job Description:
The Company at a Glance
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of
customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains
relationships with buyers at assigned accounts, drives sales through inventory and promo management,
and positions new products to drive net new revenue opportunities. This role focuses on the following
product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary
consumables and accessories.
This position manages a defined sales quota and predominantly focuses on selling to and engaging their
customers. Additionally, this role works closely with the product and channel marketing teams to promote
consistent messaging and execute on division strategies. This role is expected to be on-site, which
includes in-person client visits, and may require up to 60% travel.
WHAT YOU’LL DO
Account Management, Selling, & Customer Engagement
Identify and achieve sales revenue goals for accounts while
maintaining a high level of profitability based on predetermined
budget plans
Maintain high levels of customer service, engagement, and account
management, while keeping company interests and profitability in
mind
Engage with customers by phone and email, but also via on-site
presence, such as through trade shows, national/regional meetings,
Quarterly Business Reviews (QBRs), and more
Advertising & Promotional Strategy
Coordinate advertising plans, promo schedules, funding
negotiations, and all subsequent accounting of plans
Plan product assortment, develop plan-o-grams, determine/support
product transitions, special offers, stock levels, web developments,
and more
Special Projects & Initiatives
Coordinate/support special projects for the Sales teams and
customers, as governed by the greatest needs at the time, including,
but not limited to: Drive cross-functional collaboration toward
placement of non-divisional SKUs; Manage inventory planning and
communications for remanufactured machine stock
Demand Planning & Forecasting
Accurately forecast supplies, hardware, and refurbished hardware
monthly, based on seasonality, market trends, planned promotions,
& product availability
Communicate and collaborate regularly with credit, advertising,
supply chain, logistics, and others to identify and resolve issues that
arise
Administration & Reporting
Complete monthly reports, provide competitive updates, and
escalate issues to management
Attend and actively participate in meetings with manager, team,
division, and others as scheduled
Stay up to date on current market trends and business applications
ABOUT OUR IDEAL CANDIDATE
Education
Bachelor’s Degree (or equivalent experience) in Business, Marketing, or related field required
Experience
Minimum 7 years
Experience managing sales accounts with an emphasis on driving sales results required
Experience building rapport in a customer/client-facing role- required
Minimum 4 years professional experience in a related industry or in learning new products/technology quickly- Preferred
Software/Technical Skills
Understanding of the “computer peripheral” area (e.g. Printer/Fax/MFC products and solutions)
Knowledge of inventory and Customer Relationship
Management (CRM) tools (preferably Salesforce)
Other Skills, Knowledge, & Abilities
Ability to collaborate and build strong relationships with internal stakeholders and
external clients
Ability to diagnose customer issues & problem-solve for solutions
Communication skills (verbal/written/interpersonal)
Ability to craft and deliver professional presentations to all levels of an
organization
ADDITIONAL DETAILS FOR THIS ROLE
#LI-Remote
The salary (or hiring) range for this position is $74,000 – $90,000 per year
Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/
Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Our Mission, Vision, & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers – accountability, authenticity, boldness, and excellence – to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet – equivalent to 26 football fields – and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
