IT Support and Application Specialist
Job Description
About the Role
Title: IT Support & Application Specialist
Location: Manhattan, NY, United States
Job Description:
Salary Range:$90,000.00 To $115,000.00 Annually
About Us:
The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.
Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.
As a member of our team, you’ll have the opportunity to work on impactful projects that make a real difference in people’s lives. We’re looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.
Role Summary:
The IT Support and Application Specialist will play a key role on the IT Support Team. The position will require hands-on support for new and existing systems, end-user support, and collaboration with team members and business stakeholders. This role will oversee Help Desk systems, manage user access, support business applications, and contribute to training and documentation initiatives.
What You’ll do:
Work with teams on large-scale projects from inception to completion.
Oversee and provide technical support for help desk operations and ticketing system.
Monitor and track IT tasks and support requests, ensuring timely resolution and clear communication with stakeholders.
Provide ongoing support for deployed applications, such as Microsoft 365, Adobe Systems, HubSpot, SharePoint, and other critical applications.
Administer user accounts and permissions across multiple systems, ensuring compliance with security policies.
Monitor and audit access controls to maintain data integrity and confidentiality.
Assist in the administration of enterprise applications, resolving user issues and escalating complex problems as needed.
Assist with the development and delivery of IT training sessions and user documentation.
Work collaboratively with team members on various projects and strategic initiatives.
Serve as a key team member, working closely with the Senior Business Analyst to support cross-functional initiatives and provide backup support as needed to ensure seamless operations.
Skills and Experience:
Bachelor’s degree in information systems, Computer Science, or a related field.
Minimum of 7+ years of hands-on technical experience in IT support, application support, or a similar role.
Strong knowledge of user access management tools and processes.
Superior knowledge of Microsoft 365, Adobe Systems, and ticketing systems.
Strong problem-solving and troubleshooting skills, with the ability to address technical and operational challenges.
Experience in creating training materials and delivering user training sessions.
Excellent analytical and problem-solving skills and attention to detail.
Experience with HubSpot and SharePoint is a plus.
What We Offer:
Competitive compensation
401(k) retirement plans with employer match
Medical, dental, and vision benefits for employees and their dependents
Commuter benefits
PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
Tuition assistance program
Two “work from anywhere” weeks per year
Summer Fridays
Collaborative working spaces
Service days to support our communities
Employee development and engagement events
More about our offerings and culture here
This is a full-time, hybrid role where you will work from the Manhattan office two – three days a week. The salary range is $90,000 – $115,000, dependent on experience.
The Community Preservation Corporation is an Equal Opportunity Employer and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.
