Infrastructure Architect Senior

Job Description

About the Role

Title: Infrastructure Architect Sr (ServiceNow)

Location: Pittsburgh, PA; Strongsville, PA or Dallas, TX or Birmingham, AL or Phoenix, AZ, United States

Job ID: R181485

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Infrastructure Architect Sr within PNC’s Technology organization, the preferred candidate will reside and work in one of our Technology hub locations: Pittsburgh, PA; Strongsville, PA or Dallas, TX or Birmingham, AL or Phoenix, AZ, Responsibilities require time in the office with the opportunity for remote work at the manager’s discretion.

This Infrastructure Architect Sr position will be part of the ServiceNow Platform Strategy team which includes platform management, engineering, architecture, and governance functions. This role will primarily be focused on the governance pillar establishing and managing the standards to which our architecture function operates. This includes:

Documenting job aids, procedures, design templates, and patterns for the ServiceNow architecture practice

Collaborating with stakeholders across the team and external partners such as risk, enterprise architecture, and the business office for governance of the ServiceNow platform

Enforcing governance standards, establishing metrics, and risk appetite for approval by the ServiceNow Steering Committee and Technical Governance Board

Prepare process maps and identify risk events and compensating controls for the ServiceNow Architecture and Governance functions.

Review and consult on engineering standards for product documents, design specifications, and context diagrams.

This role is expected to be a senior leader on the team that will work autonomously and provide direction to others in alignment with the department’s objectives, goals, and benefit metrics. The position is in office limited to a PNC technical hub location (ServiceNow Strategy and Product teams have members in all technical hub locations).

Job Description

Defines design patterns for a company’s common technology architecture structure.

Develops and monitors the organization’s technology architecture and plays a leading role in the vision and development of the company’s future technology.

Ensures infrastructure designs and upgrades are made in accordance with established standards, patterns, policies, procedures and software licensing agreements.

Identifies and establishes best practices for technology architecture, while providing expert advice on core infrastructure initiatives.

Interprets technology requirements; designs technology architecture and drives the adoption.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Accuracy and Attention to Detail, Application Design, Architecture, Architecture Modeling, Hardware Infrastructure, ITIL (Information Technology Infrastructure Library), Planning: Tactical, Strategic, Platform Architecture, Problem Solving, Systems Software Infrastructure, The Open Group Architecture Framework (TOGAF)

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.