Global Assistance Coordinator – I

Job Description

About the Role

Title: Global Assistance Coordinator-1

Location: New Hampshire – Salem

Full time

job requisition id

2024-1255

Job Description:

Global Assistance Coordinator – Customer Service

Hybrid role in our Salem, NH office.

On Call International is seeking a Global Assistance Coordinator. This position will be responsible for supporting the Global Response Center in all aspects of opening and managing various types of emergencies, medical, and travels cases. This role will be handling inbound triage calls, after-hour customer service inquiries, and facilitating payments for airline tickets, funeral home expenses and other emergency travel needs.

If you are a compassionate person with strong communication and customer service skills, please read on and apply!

What we offer:

Competitive salary and employee benefit package

Strong learning culture

Growth perspectives

6% 401K match

20 days of PTO and 2 Floating Days

Paid parental leave

An opportunity to love what you do

Over the course of your first 6 months, you will be trained in all aspects of supporting our Global Response Center. You’ll learn the processes and technologies required to successfully manage cases and process inbound requests for medical or travel assistance. You will be fully supported by our stellar training team and your rock star co-workers.

Position Knowledge & Requirements

Education: High School diploma or equivalent

Experience: Background in travel and hospitality industry, insurance claims processing, or foreign language skills are encouraged, but not required.

Qualities & Skills

Ability to be empathetic towards people speaking with and their situations.

Outstanding customer service skills.

Strong and proper phone etiquette – this position communicates with people who need assistance during difficult situations and maintaining a calm and professional tone is very important.

Strong multi-tasking skills, meaning listening & comprehending what is being said and relaying that information accurately without delaying the process.

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

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