Director of Client Success

Job Description

About the Role

Title: Director of Client Success | Remote | US

Location: US Remote

Job Description:

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

Are you a strategic leader with a passion for driving client success, revenue growth, and team excellence? Degreed is looking for a Director of Client Success to lead a team of high-performing Account Directors who own upsell and renewal targets within our enterprise accounts.

This is a commercial, quota-carrying role, responsible for building and managing a customer success team that excels in value realization, retention, and expansion. You’ll attract, develop, and empower top-tier talent while fostering a culture of accountability, collaboration, and results.

With your expertise in forecasting, executive relationship management, and enterprise account strategy, you’ll guide your team in managing complex client relationships, navigating change, and delivering measurable business value. If you thrive in a high-impact leadership role and love coaching others to commercial success, this is the perfect opportunity to make a lasting impact at Degreed.

Key Skills

Commercial Acumen – Proven experience in pipeline planning, quota administration, and achieving revenue targets for renewals and upsells.

Executive Presence – Ability to build trust and credibility with senior client stakeholders and serve as a strategic escalation point.

Account & Territory Planning – Expertise in developing growth strategies, identifying new opportunities, and coaching teams on execution.

Negotiation & Objection Handling – Strong ability to lead complex enterprise negotiations and handle multiple stakeholder objections effectively.

Forecasting & Data-Driven Decision Making – Strong ability to assess pipeline health, predict outcomes, and drive results through data insights.

Leadership & Talent Development – A track record of attracting, hiring, and developing world-class account management professionals in an enterprise SaaS environment.

Consultative Expertise – Ability to guide clients through complex challenges and align Degreed’s solutions with their strategic objectives.

Change Management Leadership – Experience leading transformations within customer success organizations, enabling them to drive renewals and expansions.

Global Operational Experience – Experience working with enterprise clients across North America (NAMER) and Latin America (LATAM).

Key Responsibilities

Lead & Develop a High-Performing Team – Manage and mentor Account Directors, fostering a culture of accountability, collaboration, and excellence.

Drive Revenue & Retention – Coach and support team members in achieving renewal and upsell targets within enterprise accounts.

Ensure Forecast Accuracy – Conduct regular deal reviews and pipeline assessments to drive revenue predictability.

Set & Own Performance Metrics – Define and execute strategies to meet OKRs and commercial targets aligned with company growth goals.

Executive Client Engagement – Build strong relationships with enterprise clients and act as an escalation point for complex issues.

Lead Strategic Change – Equip the team with the tools, skills, and mindset to navigate transformation and scale the client success function.

Cross-Functional Collaboration – Work closely with Sales, Product, Marketing, and Operations to improve client outcomes and experience.

Advocate for Clients – Engage directly with clients, understand their needs, and ensure they achieve measurable success with Degreed’s solutions.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

At Degree, We Value

Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.