Director, Crisis Communications

Job Description

About the Role

Title: Director, Crisis Communications

Location: United States, District of Columbia, Washington

Job Description:

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

As a Director on the Crisis & Litigation Communications team, you will take an active role in developing and managing communications strategies for clients to a variety of matters, including crises, crisis preparedness, sensitive corporate announcements, operational incidents, government investigations and litigation support, among other sensitive, sometimes urgent situations. A successful Director will be comfortable acting with autonomy when it comes to leading client accounts whilst easily assimilating into larger account teams as well. This role requires excellent project management skills and the ability to manage multiple projects simultaneously. Additionally, it requires knowledge of and interest in media, legal and financial issues, as well as a willingness to learn, the ability to be agile in a fast-paced environment, and a team-first attitude. The Director must have experience managing and mentoring junior talent, with the ability to provide meaningful feedback and coaching. A Director will also positively contribute to team culture and be a listening ear, an encourager, a role model, and an advocate for early career professionals. This opportunity offers a flexible hybrid working model, but requires in-office attendance three days a week.

What You’ll Do

The Director serves as a project manager and client counselor, supporting client engagements that span a variety of Crisis & Litigation Communications disciplines. As a Director, you will manage the development and execution of multi-faceted crisis communications programs, and serve as a dependable leader and mentor. Responsibilities will include, but will not be limited to, the following:

Manage multiple client projects and workstreams, including coordinating project rollouts and ensuring objectives are achieved and deadlines are met

Develop strategic proposals and communications plans for clients and new business prospects

Serve as a primary client contact, representing the team in client meetings, conference calls

Provide real-time client guidance virtually or in person with the client

Draft client materials (or review junior team deliverables where appropriate), including communications for key stakeholders, FAQs and media statements, among others

Plan for likely outcomes and develop corresponding communications strategies

Anticipate client and team needs, concerns or potentially difficult situations, working proactively with senior leaders to address them

Manage utilization and staffing on multiple projects and accounts

Actively participate in the generation of new business proposals and presentations

Demonstrate a willingness to take responsibility for outcomes and to assist others when needed

Foster talent management and the mentoring of junior team members

Embody behaviors consistent with FTI’s values and Code of Ethics and Business Conduct

Manage profitability and utilization on multiple projects and accounts

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You’ll Need to Succeed

Basic Qualifications

Bachelor’s degree in communications, journalism, English, or related business field

5+ years of relevant professional experience in crisis communications, issues management, litigation and/or corporate communications

Ability to work under pressing deadlines across multiple projects and portray calm in the face of difficult situations to clients and other team members

Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during a crisis events and developing strategic communications plans

Excellent organizational, written and verbal presentation skills

Strong work ethic, attention to detail and a service-oriented attitude

Expert in Microsoft programs (Excel, PowerPoint, Word, and Teams)

Travel required to clients and to FTI office(s)

Flexible work hours as needed to meet urgent crisis and client demands

Ability to thrive in a fast-moving team environment, with proven ability to manage both up and down to more senior and junior colleagues, alike

Preferred Qualifications

Ability to advise and secure confidence of senior communications and C-level client contacts, as well as other outside legal and financial advisors

Proven project management track record and comfort managing and working with staff at all levels

Prior client service, consulting or agency experience

Prior media relations experience, including developing and executing media strategies intended to mitigate or balance negative coverage, as well as raise awareness

Proven track record in crisis preparedness, including assessing clients’ state of readiness and potential risks, designing crisis management plans and crisis communications strategies, and conducting crisis tabletop and simulation exercises is

#LI-HYBRID

#LI-CH1

Total Wellbeing

Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

Competitive total compensation, including bonus earning potential

Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance

Generous paid time off and holidays

Company matched 401(k) retirement savings plan

Potential for flexible work arrangements

Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support

Family care benefits, including back-up child/elder care

Employee wellness platform

Employee recognition programs

Paid time off for volunteering in your community

Corporate matching for charitable donations most important to you

Make an impact in our communities through company sponsored pro bono work

Professional development and certification programs

Free in-office snacks and drinks

Free smartphone and cellular plan (if applicable)

FTI Perks & Discounts at retailers and businesses

Upscale offices close to public transportation

About FTI Consulting

FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.

Additional Information

Job Family/Level: Op Level 3 – Director – Tier 1

Citizenship Status Accepted: Not Applicable

Exempt or Non-Exempt?: Exempt

Compensation

Minimum Pay: 103000

Maximum Pay: 224000