Desktop Support Specialist
Job Description
About the Role
Title: Desktop Support Specialist
Location: TX-Westlake
Job Description: **Your opportunity**
At Schwab, youâre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us âchallenge the status quoâ and transform the finance industry together. The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals.
What you have
Required qualifications:
Bachelorâs degree in computer science or related field or equivalent technical/vocational certification and a combination of experience preferred.
Minimum of 3 yearsâ experience working in a service desk, desktop support, or technology support environment.
2+ years of experience using BigFix, Remedy, Azure, Intune, Bigfix, and/or other large systems management tools
Completed Microsoft Certifications, Professional Development, or Technical Training
Preferred qualifications:
Strong customer service skills, with the ability to communicate professionally and empathetically
Detail-oriented with the ability to manage multiple tickets and tasks effectively.
Self-motivated and able to work independently with minimal guidance.
Excellent oral and written communication skills
Aptitude for learning
Positive, team-oriented mindset with a proactive approach to problem-solving.
Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications
Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management)
Experience with standard imaging on Windows and MAC laptops
Strong understanding of Microsoft Best Practices
Whatâs in it for you
At Schwab, weâre committed to empowering our employeesâ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means youâll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you â both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
