Customer Service Representative I
Job Description
Title: Customer Service Representative I Location: United States Job Description: Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation. Purpose of Role A Customer Service Representative I is responsible for providing effective and efficient phone and email support to customers, dealers and servicers on all parts related inquires. Key Accountabilities Include Contribute to customer satisfaction and Yamaha’s brand strength by creating positive customer experiences Support achievement of effective and efficient resolution to customer inquiries resulting in a positive influence on Yamaha’s brand strength Contribute to customer satisfaction to maintain customer retention and brand loyalty Primary Responsibilities Include Receive and process parts orders as requested by dealers, servicers, and customers Answer questions on pricing, availability, and shipping Core Functional Competencies Customer/Dealer Problem Resolution: Gather information towards appropriate solutions Department Technology and Systems: Understand and can effectively use department technology and systems to perform work Documentation: Produce clear writing to document customer/dealer issues and cases Brand Ambassador – Non-Marketing: Serve as a representative of the Yamaha brand Core Behavioral Competencies Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment) Customer Focus Values Differences Action Oriented Communicates Effectively Self-awareness Being Resilient Ideal Qualifications MS Office Customer Service experience Preferred Qualifications Oracle experience Salesforce or other CRM Background knowledge of Yamaha A/V equipment, music instruments, and Pro Audio equipment Here’s What We’ll Bring Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions Performance based bonus program Robust employee wellness programs including free music lessons Gym and wellness reimbursement program Tobacco cessation reward program Free concerts from award winning artists Discounted hotel, travel, entertainment, and other attractions Employee product purchase program Flexible work options (including hybrid schedule) Casual dress Vacation, sick-time and personal floating holidays Inclusive and passionate culture Title: Customer Service Representative I Title: Customer Service Representative I Location: United States Location: Job Description: Job Description: Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation. Purpose of Role A Customer Service Representative I is responsible for providing effective and efficient phone and email support to customers, dealers and servicers on all parts related inquires. Key Accountabilities Include Contribute to customer satisfaction and Yamaha’s brand strength by creating positive customer experiences Support achievement of effective and efficient resolution to customer inquiries resulting in a positive influence on Yamaha’s brand strength Contribute to customer satisfaction to maintain customer retention and brand loyalty Contribute to customer satisfaction and Yamaha’s brand strength by creating positive customer experiences Support achievement of effective and efficient resolution to customer inquiries resulting in a positive influence on Yamaha’s brand strength Contribute to customer satisfaction to maintain customer retention and brand loyalty Primary Responsibilities Include Receive and process parts orders as requested by dealers, servicers, and customers Answer questions on pricing, availability, and shipping Receive and process parts orders as requested by dealers, servicers, and customers Answer questions on pricing, availability, and shipping Core Functional Competencies Customer/Dealer Problem Resolution: Gather information towards appropriate solutions Department Technology and Systems: Understand and can effectively use department technology and systems to perform work Documentation: Produce clear writing to document customer/dealer issues and cases Brand Ambassador – Non-Marketing: Serve as a representative of the Yamaha brand Customer/Dealer Problem Resolution: Gather information towards appropriate solutions Department Technology and Systems: Understand and can effectively use department technology and systems to perform work Documentation: Produce clear writing to document customer/dealer issues and cases Brand Ambassador – Non-Marketing: Serve as a representative of the Yamaha brand Core Behavioral Competencies Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment) Customer Focus Values Differences Action Oriented Communicates Effectively Self-awareness Being Resilient Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment) Customer Focus Values Differences Action Oriented Communicates Effectively Self-awareness Being Resilient Ideal Qualifications MS Office Customer Service experience MS Office Customer Service experience Preferred Qualifications Oracle experience Salesforce or other CRM Background knowledge of Yamaha A/V equipment, music instruments, and Pro Audio equipment Oracle experience Salesforce or other CRM Background knowledge of Yamaha A/V equipment, music instruments, and Pro Audio equipment Here’s What We’ll Bring Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions Performance based bonus program Robust employee wellness programs including free music lessons Gym and wellness reimbursement program Tobacco cessation reward program Free concerts from award winning artists Discounted hotel, travel, entertainment, and other attractions Employee product purchase program Flexible work options (including hybrid schedule) Casual dress Vacation, sick-time and personal floating holidays Inclusive and passionate culture Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions Performance based bonus program Robust employee wellness programs including free music lessons Gym and wellness reimbursement program Tobacco cessation reward program Free concerts from award winning artists Discounted hotel, travel, entertainment, and other attractions Employee product purchase program Flexible work options (including hybrid schedule) Casual dress Vacation, sick-time and personal floating holidays Inclusive and passionate culture
