Customer Service Agent

Job Description

Title: Customer Service Agent Location: US Remote Full time Job Description: Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. What You’ll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. What We’re Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages Typing speed of 45 WPM and familiarity with basic 10-key Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong attention to detail, great problem-solving skills, and the ability to multitask A professional virtual appearance with a quiet, distraction-free workspace Bilingual skills are a plus Must be able to work occasional overtime Office equipment will be provided to help you succeed in your role Why You’ll Love Working With Us: 100% remote work with company-provided equipment Clear, achievable performance goals with daily feedback to help you succeed Weekly team meetings to keep you connected and supported A collaborative, friendly virtual team where everyone’s success matters Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service—all from the comfort of your own home! Pay: $16.04 – $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP – Employee Stock Purchase Plan EAP – Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. Title: Customer Service Agent Title: Location: US Remote Location: Full time Job Description: Job Description: Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. About the Role: About the Role: We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. Customer Service Representative What You’ll Be Doing: What You’ll Be Doing: Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Stay organized by keeping accurate notes in the system about each vehicle and all interactions. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Follow all Copart policies and guidelines to ensure quality and consistency in your work. Help out with other tasks or assist teammates as needed. Help out with other tasks or assist teammates as needed. Perform other duties as assigned by management. Perform other duties as assigned by management. What We’re Looking For: What We’re Looking For: Minimum of one year office support experience in a customer service role. High school diploma or GED Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages Typing speed of 45 WPM and familiarity with basic 10-key Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong attention to detail, great problem-solving skills, and the ability to multitask A professional virtual appearance with a quiet, distraction-free workspace Bilingual skills are a plus Must be able to work occasional overtime Office equipment will be provided to help you succeed in your role Minimum of one year office support experience in a customer service role. Minimum of one year office support experience in a customer service role. High school diploma or GED High school diploma or GED Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages Typing speed of 45 WPM and familiarity with basic 10-key Typing speed of 45 WPM and familiarity with basic 10-key Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Strong attention to detail, great problem-solving skills, and the ability to multitask Strong attention to detail, great problem-solving skills, and the ability to multitask A professional virtual appearance with a quiet, distraction-free workspace A professional virtual appearance with a quiet, distraction-free workspace Bilingual skills are a plus Bilingual skills are a plus Must be able to work occasional overtime Must be able to work occasional overtime Office equipment will be provided to help you succeed in your role Office equipment will be provided to help you succeed in your role Why You’ll Love Working With Us: Why You’ll Love Working With Us: 100% remote work with company-provided equipment Clear, achievable performance goals with daily feedback to help you succeed Weekly team meetings to keep you connected and supported A collaborative, friendly virtual team where everyone’s success matters 100% remote work with company-provided equipment 100% remote work with company-provided equipment Clear, achievable performance goals with daily feedback to help you succeed Clear, achievable performance goals with daily feedback to help you succeed Weekly team meetings to keep you connected and supported Weekly team meetings to keep you connected and supported A collaborative, friendly virtual team where everyone’s success matters A collaborative, friendly virtual team where everyone’s success matters Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service—all from the comfort of your own home! Ready to join us? Pay: $16.04 – $22.00 hourly Pay: For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP – Employee Stock Purchase Plan EAP – Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance Medical/Dental/Vision 401k plus a company match ESPP – Employee Stock Purchase Plan EAP – Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.