Customer Relationship Manager
Job Description
About the Role
Customer Relationship Manager
Location: VA-Virginia Beach
Job Description:
Requisition #
R58723
Locations
USA-VA-Virginia Beach
Posting Date
02/28/2025
Security Clearance Required
Secret
Remote Type
Hybrid
Time Type
Full time
Description & Requirements
Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weâve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts nowâprotect and innovate with ManTech!
ManTech seeks a motivated, career, and customer-oriented Customer Relationship Manager to join our team in Virginia Beach, VA. This is a hybrid position with 2 days onsite and 3 days remote.
Responsibilities include but are not limited to:
Develop and maintain impactful relationships with AWS cloud mission owners to ensure customer satisfaction and loyalty.
Manage new customer intake through the AWS cloud brokerage onboarding process, ensuring a smooth and efficient transition.
Oversee and coordinate AWS FINOPS activities, ensuring cost-effective cloud resource management and optimization.
Collaborate with cloud engineering teams to ensure technical requirements are met and align with customer needs.
Provide regular updates and reports to senior management and customers on mission owner status, onboarding progress, and any issues or concerns.
Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
Continuously seek opportunities to enhance the customer experience and improve service delivery processes.
Minimum Qualifications:
Bachelor’s degree in a related field; six years of relevant work experience may be substituted in lieu of a degree.
4+ years of experience with AWS cloud and customer engagement
Experience and knowledge with AWS cloud brokerage onboarding processes
Proven experience with AWS FINOPS and cloud resource management
Familiarity with AWS cloud engineering and technical support.
Preferred Qualifications:
AWS Certified Solutions Architect or similar certification.
Experience working with government or defense-related cloud projects.
Familiarity with NAVSEA organization structure.
Strong analytical and problem-solving skills.
Familiarity with AWS cost management tools and best practices.
Clearance Requirements:
Must be a U.S. Citizen and possess an active Secret clearance
Physical Requirements:
Ability to remain stationary for up to 50% of the time while working at a computer or other office equipment.
Ability to move around the office to access files and office machinery, as well as to communicate effectively with team members, management, and clients.
Occasional movement around the facility for meetings and to collaborate with teams.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
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