Simphony Support Specialist
Job Description
Simphony Support Specialist Location: Remote work Job Description: Simphony Support Specialist North Hospitality- Remote, US **One evening shift and one weekend shift per week required** What you’ll be doing: Focusing on clients operating in Oracle Simphony 1 or 2 or Micros to support their technical questions for hardware, software or networking. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing and/or electronic storage of documents. Assist team members in tracking all inventory, including RMAs. What we need from you: High school diploma or equivalent. 1+ years experience in technical support of Oracle Simphony required Minimum one (1) year experience in technical customer service. Excellent customer service skills. Excellent verbal and written communication skills. General knowledge of computers. Familiarity with Microsoft Office and/or GoogleSuite Hourly Range: $20.00- $31.00 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. What we offer : We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Please note: North is a US based company and this role is not eligible for current or future sponsorship. Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S. Who we are: We are restaurateurs building products for restaurateurs. At North Hospitality , our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, weâre committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands Simphony Support Specialist Location: Remote work Location: Job Description: Job Description: Simphony Support Specialist Simphony Support Specialist North Hospitality- Remote, US North Hospitality- Remote, US **One evening shift and one weekend shift per week required** What you’ll be doing: What you’ll be doing: Focusing on clients operating in Oracle Simphony 1 or 2 or Micros to support their technical questions for hardware, software or networking. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing and/or electronic storage of documents. Assist team members in tracking all inventory, including RMAs. Focusing on clients operating in Oracle Simphony 1 or 2 or Micros to support their technical questions for hardware, software or networking. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing and/or electronic storage of documents. Assist team members in tracking all inventory, including RMAs. What we need from you: What we need from you: High school diploma or equivalent. 1+ years experience in technical support of Oracle Simphony required Minimum one (1) year experience in technical customer service. Excellent customer service skills. Excellent verbal and written communication skills. General knowledge of computers. Familiarity with Microsoft Office and/or GoogleSuite High school diploma or equivalent. 1+ years experience in technical support of Oracle Simphony required 1+ years experience in technical support of Oracle Simphony required 1+ years experience in technical support of Oracle Simphony required 1+ years experience in technical support of Oracle Simphony required 1+ years experience in technical support of Oracle Simphony required Minimum one (1) year experience in technical customer service. Excellent customer service skills. Excellent verbal and written communication skills. General knowledge of computers. Familiarity with Microsoft Office and/or GoogleSuite Hourly Range: $20.00- $31.00 Hourly Range: $20.00- $31.00 Hourly Range: $20.00- $31.00 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. What we offer : What we offer : What we offer : We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Medical, Dental, & Vision Coverage Medical, Dental, & Vision Coverage Medical, Dental, & Vision Coverage Flexible Paid Time Off Flexible Paid Time Off Flexible Paid Time Off 401(k) + Match 401(k) + Match 401(k) + Match Mental Health Support & Well-Being Program Mental Health Support & Well-Being Program Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Paid Maternity & Paternity Leave Paid Maternity & Paternity Leave Education Assistance Education Assistance Education Assistance Company-funded Lifestyle Spending Account Company-funded Lifestyle Spending Account Company-funded Lifestyle Spending Account Please note: North is a US based company and this role is not eligible for current or future sponsorship. Please note: North is a US based company and this role is not eligible for current or future sponsorship. Please note: North is a US based company and this role is not eligible for current or future sponsorship. Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S. Who we are: Who we are: Who we are: We are restaurateurs building products for restaurateurs. At North Hospitality , our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, weâre committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. We are restaurateurs building products for restaurateurs. At , our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, weâre committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
