Call Center Representative

Job Description

Title: Call Center Representative Location: ID US Workplace: Fully remote Job Description: Overview: As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. Required Equipment for Remote Work: · Computer ( Not a Chromebook or tablet ) Phone (cellphone or landline) Headset, Earbuds, or Headset WITH mic Internet ( Ethernet cord, adapter, or wi-fi booster is required) Mouse for computer (Not a trackpad) Responsibilities: – Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. – Professionally greet prospects by speaking clearly and listening effectively. – Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. -Maintain acceptable level of quality assurance scores. – Accurately log qualified leads/sales following proper documentation and reporting procedures. – Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. – Comply with all federal, state, client, and company rules, regulations, and procedures. – Provide excellent customer service by always maintaining professionalism. – Maintain a positive attitude towards prospects, co-workers, and all levels of management. -Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. – Maintain acceptable attendance according to policy. – Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job Requirements Qualifications: – Strong communication skills using professional language/grammar and being able to speak clearly and audibly. – Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. – Good computer and keyboarding skills. – Professional. – Ability to work individually and as part of a team Skills: – Ability to read and interpret documents such as procedure manuals & work instructions. – Ability to write routine correspondence. – Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service! Benefits Benefits: 401(k) matching Flexible schedule On-the-job training Paid time off Referral program Work from home Shift: Day shift Evening shift Morning shift Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas Title: Call Center Representative Title: Location: ID US Location: Workplace: Fully remote Workplace: Job Description: Job Description: Overview: As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. Overview: (Oklahoma, Idaho, Texas & Kansas residents ONLY) (Oklahoma, Idaho, Texas & Kansas residents ONLY) Required Equipment for Remote Work: Required Equipment for Remote Work: · Computer ( Not a Chromebook or tablet ) Not a Chromebook or tablet Phone (cellphone or landline) Headset, Earbuds, or Headset WITH mic Internet ( Ethernet cord, adapter, or wi-fi booster is required) Mouse for computer (Not a trackpad) Phone (cellphone or landline) Headset, Earbuds, or Headset WITH mic Internet ( Ethernet cord, adapter, or wi-fi booster is required) Ethernet cord, adapter, or wi-fi booster is required) Mouse for computer (Not a trackpad) (Not a trackpad) Responsibilities: Responsibilities: – Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. – – Professionally greet prospects by speaking clearly and listening effectively. – Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. -Maintain acceptable level of quality assurance scores. – Accurately log qualified leads/sales following proper documentation and reporting procedures. – Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. – Comply with all federal, state, client, and company rules, regulations, and procedures. – Provide excellent customer service by always maintaining professionalism. – Maintain a positive attitude towards prospects, co-workers, and all levels of management. -Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. – Maintain acceptable attendance according to policy. – Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job Requirements Requirements Qualifications: Qualifications: – Strong communication skills using professional language/grammar and being able to speak clearly and audibly. – Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper. – Good computer and keyboarding skills. – Professional. – Ability to work individually and as part of a team Skills: Skills: – Ability to read and interpret documents such as procedure manuals & work instructions. – Ability to write routine correspondence. – Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service! This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service! Benefits Benefits Benefits: 401(k) matching Flexible schedule On-the-job training Paid time off Referral program Work from home 401(k) matching Flexible schedule On-the-job training Paid time off Referral program Work from home Shift: Day shift Evening shift Morning shift Day shift Evening shift Morning shift Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas