Operations Escrow Officer
Job Description
About the Role
Title: Operations Escrow Officer
Location: Remote USA
Job Description:
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma.
Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.
About Us?
Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
People First – We communicate with honesty and respect to our customers, colleagues, and partners.
Better Together – We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
Solution Driven – We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
Act with Integrity – We hold ourselves to the highest ethical standards in all of our business practices.
About the Role
The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment.
Responsibilities
Communicate, timely, professionally and courteously with our borrower and lender customers
Establish and maintain effective working relationships with a variety of lenders
Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
Communicate with borrower or lender to resolve curative issues as needed
Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
Perform pre-close quality review of all title and escrow documents
Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
Review and understand lender instructions in their entirety
Complete closings in a timely and high-quality manner
Prepare files for final policy generation, recording, and settlement statement
Confirm vesting during balancing
Ensure all invoices are obtained and funds collected prior to close
Balance a closing disclosure
Ensure that closing documents are delivered to the notary for signing?(ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
Verify signing details and accuracy of signed loan documents
Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
Adhere to established quality and compliance standards
Effectively manage and resolve escalations
Required Skills & Experience
10+ years of title & escrow experience with demonstrated success.
Proven customer service experience
Review and understand title search
Possess ability to understand advanced title and curative items
Ability to speak comfortably with Executive Level associates from Lender Partners
Have a driven, positive attitude and ability to work as a team player
Solution Driven
Recognize and mitigate potential risk to organization
Must understand title search/commitment content and requirements to clear for closing
Excellent phone, email, face-to-face and remote communication skills with the
Ability to handle heavy call volume effectively
The ability to operate in a strategic and forward-thinking manner
The ability to multitask, focus as required and to be proactive
Ability to thrive in a fast-paced, metrics-driven work environment
Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
Open minded to process changes, continuous system updates and enhancements
Proficient in using various computer programs and ability to navigate educational company provided resources.
Diverse Lender experience required
Effective time management
Resware experience a plus!
Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.
The base salary range for this role is shown below:
$60,300â$95,810 USD
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
Work/Life Balance – We encourage taking Paid Time Off (PTO)!
12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
Flexible Spending Account (FSA)?& Health Savings Account (HSA)
401K with company match program
Tuition Reimbursement
Short-Term & Long-Term Disability
Commuter Flexible Spending Account (i.e. Transit or Parking)
Supplemental Life and AD&D Insurance
Auto & Home Insurance Group Life Insurance
Critical Illness, Injury and Hospital Insurance
Pet Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
