Onboarding Technician I
Job Description
About the Role
Title: Onboarding Technician I
Location: Ukraine (Remote)
Job Description:
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing
The Onboarding Technician I is responsible for assisting new customers with the initial setup of their phone system account and completing scheduled network checks, implementations, training appointments, and provisioning accounts promptly and efficiently in line with the Amazing Service values which are crucial to Nextiva’s success.
Job responsibilities:
Assisting new customers with initial setup of their phone system accounts
Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
Evaluating network to confirm compatibility and quality of service
Configuring accounts promptly with accurate attention to detail
Testing of call flow, devices and features to ensure configuration is accurate
Embodying personal ownership and a sense of timeliness on every call or project
Meeting and exceeding a set of daily performance metrics to ensure success
Qualifications:
Proficient English (both written and oral)
Experience in customer-facing role
Strong Problem-solving skills
Strong communication skills and attention to detail
Strong Active listening skills
Excellent time management skills
Ability to work late evening shifts Mon-Fri (e.g. 4:00 pm till 3:00 am)
Will be as a plus:
Knowledge of Microsoft products (Word, Excel etc.)
Past experience with any type of CRM
BroadWorks experience
Networking skills (basic)
Nextiva Core Competencies / DNA:
Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. S/he is a change agent, prepared to lead and drive changes as we transform.
Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
We Offer:
Great opportunity to work and build a career in international environment
Highly competitive salary
Health insurance upon probation
Transport allowance (for night hours after 10 pm)
Career growth and development opportunities
Continuous internal training programs
Friendly atmosphere and professional team
Free tea/coffee, cookies and other perks
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