Mortgage Business Technology Analyst

Job Description

About the Role

Mortgage Business Technology Analyst

Tampa, Florida

Job Description

Overview

Compensation: $24.00 – $35.00 hourly based on experience and credentials

Location Type: Hybrid a flexible work model blending in-office and remote working

Position Type: Full Time

Schedule: 8:30 AM – 5:30 PM Monday through Friday

The Business Technology Analyst plays a vital role in the Mortgage Delivery Department. This individual administers mortgage-related software applications by assisting with product configurations and system releases. This role maintains and safeguards confidential and proprietary information. An ideal candidate is a highly reliable individual who enjoys establishing interpersonal relationships with peers and internal staff.

Responsibilities

Resolve and troubleshoot system-related issues

Provide users with tech support

Respond to staff tickets for technology support in a quick and efficient manner

Manage system user account creations and terminations

Verify and modify user security access rights as needed

Troubleshoot, diagnose, document, and effectively resolve a variety of issues generated through the helpdesk system via phone, email, or in-person requests

Maintain the Mortgage LOS & POS and assist Sr. Business Technology Analyst with required configurations

Evaluate recommendations for improved methods and assist with the implementation

Test new software releases in QA & staging environments to determine the impact of installations on the production site

Demonstrate or present new functionalities to business and technology stakeholders

Collaborate designs and development of test scripts to identify defects prior to production deployment

Escalate technology or configuration defects to leadership and project stakeholders

Configure and maintain Technology Change Requests including SQL formulas, change validation process, and test script creation

Develop, revise, and create new required forms for report file generation

Consult with users on revisions and modify forms or scripts

Enable accurate configuration in the mortgage origination system by following steps and processes to originate loans in mortgage origination systems

Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise

Attend educational events to increase professional knowledge

Qualifications

Bachelor’s degree in finance, information technology, or a related field (A comparable combination of work experience and training may be substituted for education requirements)

2+ years of experience in business process analysis and software applications, preferably with a financial institution

Experience with supporting and maintaining lending software or similar systems preferred

Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including MDIA, RESPA, HMDA, ECOA, and KBYO

Good knowledge and understanding of Credit Union products, services, policies, and procedures, including Fannie Mae LLPA and PMI factors

Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines

Accurate, detail-oriented, and organized with task management

Ability to analyze and resolve difficult and complex problems

Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators

Ability to influence others regarding policies, practices, and procedures

Ability to work independently and in a team-oriented environment

Skills

AI & Machine Learning

Analytics

Benefits

Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement: Paid Volunteer Hours

Growth: Degree Assistance up to $5,000 per year